Multi Services Assistant

1 month ago


Nottingham, United Kingdom Williams Lea Limited Full time

Multi Services Assistant

Job title: Multi Services Assistant

Salary: £22,988.60 per annum, plus company benefits

Location: Nottingham, NG1 7BQ

Contract: Part Time, Permanent

Shifts: 37,5 hours per week, 8:3am-5pm, Monday – Friday, 1 hour unpaid break which is rotational 12pm-1pm or 1pm-2pm.

Work model: Fully onsite

Williams Lea seeks a Multi Services Assistant to join our team

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for

Purpose of role 

The Multi Services Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Team Leader and Business Services Manager. Whilst the list of tasks in this document is not exhaustive, the Multi Services Assistant may cover any combination of the tasks set out below.

The Multi Services Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision. This role will cover a number of our service areas and will require a high level of multi-skilling.

Key responsibilities 

Courteously greet and interact with visitors to the premises

Help to deliver an excellent client experience making professionalism and customer care your priority

Manage and oversee all room bookings, hospitality requirements, AV needs and car parking

Deal with any other reception or switchboard duties as required

Carefully manage a busy meeting room calendar

Complete daily and weekly checks of the client suite to ensure excellent presentation

Complete daily admin tasks such as confirmations of meeting room bookings, creating the daily running order, filling in visitor lists and booking parking spaces

Data entry as required to monitor work load within the service

Arranging refreshments and catering for lunches, buffets, events and functions.

Supervising and assisting at events

Maintaining meeting room presentation standards with daily and hourly checks

Diary management and planning

Stock management

Collecting Reprographics requests from designated areas and correctly filing these

Completing photocopying, scanning and printing requests

Follow all quality checking processes to ensure a high standard of work, free of errors

Ensuring that all equipment is fully stocked and operating correctly

Handle and store documents safely maintaining information security at all times

Personal attributes 

Experience of working in a corporate environment

Experience working on Microsoft Office programmes

Excellent customer service skills, confident in liaising with Clients and strong communication skills

Client-focused approach to service provision through personal commitment to their business

Strong attention to detail and a critical eye for accuracy, with a ‘right first time’ attitude

Ability to work under pressure within tight deadlines with flexible approach

Continual improvement mentality, open and receptive to feedback

Build and grow relationships with key Clients and service users

Ownership for work produced in terms of the final product e.g. consistency, accuracy and quality

The Package:

Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Childcare Vouchers, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly. If you have not heard from us in four weeks please consider your application unsuccessful.



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