ROC Team Manager

1 month ago

Wakefield, United Kingdom National Highways Full time

National Highways have an excellent opportunity for a Regional Operations Centre Team Managerto be an integral part of the regional control room as part of the Regional Operations Centre (ROC) based in Wakefield. You will be responsible for ensuring the regional control room proactively manages the safe and effective operation of the Strategic Road Network across the region. The role will be responsible for the coordination of workflow in the regional control room and providing operational guidance to ensure the regional control room takes ownership of providing our customers with a positive experience. 

This role is 24/7 365 days a year. As part of the role, you'll receive a 25% shift allowance increase.

What you’ll be leading on  

Have a clear and comprehensive picture of Strategic Road Network performance across the region on a real-time basis, ensuring that the regional control room is proactively managing the network and ensuring a positive experience for customers.  Responsible for directing and coordinating the deployment of available resources across the region’s Strategic Road Network to maximise traffic flow and minimise the impact of planned and unplanned events on customers.  Act as National Highway’s Operational Commander during critical incidents, making sure plans are in place and actions are taken to ensure effective and safe resolution of network operational issues, proactively informing and assuring senior management as required.  Oversee the regional control room’s coordinated communications (using systems when needed) with customers, partners, stakeholders and colleagues across a range of mediums to ensure that all parties are kept informed and receive accurate and timely information.  Be responsible for the regional control room team’s performance and workload on a shift.  Work with Operations Manager to continuously improve the operational capability of the regional control room, including staff engagement and supporting transformation activity. 

To be Successful  

Experience of managing a 24/7 safety critical and customer focused operational environment  Experience of making time critical decisions balancing safety, customer needs and operational challenges  Experience of managing team workload and performance, with a proven record of driving best practice/continuous improvement  Experience of delivering incident and crisis management in a safety critical and customer focused operational environment  Knowledge of traffic and incident management practices, procedures and protocols 

A bit about us  

Making sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future.

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