Information Governance Administration Assistant
1 month ago
Job summary
A fantastic opportunity has become availablefor an organised and customer-focused administrator to become part of our *award-winningInformation Governance Team.
The successful candidate will beresponsible for providing administrative support relating to all aspects ofInformation Governance and the General Data Protection Regulation (GDPR). Theywill assist with all Freedom of Information Act 2000, Environmental InformationRegulations 2004 (EIR), and Subject Access Request (SAR) processes.
*Winnerof the Information Governance Team of the Year Award2024, as awarded by the National Health and Social Care Strategic InformationGovernance Network
Main duties of the job
The post holder will be responsible forproviding admin support services to the Access to Information Officers,Information Governance Management Team, and Data Protection Officer, relatingto all aspects of the Information Governance and the general Data ProtectionRegulation (GDPR).
The post holder will be responsible forproviding help and support with the day-to-day tasks of the Access toInformation office.
Thepost holder will support the Freedom of Information Act 2000 (FOI),Environmental Information Regulations 2004 (EIR), and Subject Access Request(SAR) processes.
About us
As a growing company, Innovate has a range of benefits andopportunities to enable individuals to grow and experience a range of newchallenges. Innovate has a commitment to develop staff and provide asupportive work life balance. Innovate is a staff led company, with amission to provide the best technology solutions and support to our Trusts.
At Innovate, we recognise the benefits of transferable skills anda desire to learn. We encourage anyone who is interested in this role to get intouch, even if you do not meet all stated criteria.
Innovate is able to offer NHS Terms and Conditions for staff currently employed within the NHS or within the last 12 months
Please note, we may close this vacancy earlier than the stated closing date if we receive a high number of applications.
Job description
Job responsibilities
To provide support for Freedom of Information/ EnvironmentalInformation requests from the public, media, commercial and other organisationsincluding those of a highly complex and sensitive nature.
To support the team in the completion of Subject AccessRequests under the UK GDPR and Access to Health Records Act, includingphotocopying and the use of an electronic system.
To deal with telephone calls from the public, solicitors, andmembers of staff.
To liaise with key staff across the organisation and itsclients giving appropriate support and disseminating advice and guidance,enabling all staff to work together in a seamless way developing theInformation Governance Agenda
To support the IG management team in collating and uploadingevidence to underpin compliance with national requirements.
To work autonomously,prioritising workload by following IG processes and procedures.
Person Specification
Qualifications
Essential
Educated to GCSE level or equivalent
Desirable
Business Admin qualification
Experience
Desirable
Previous experience of administering or working with Freedom of Information requests and subject access requests.
What we are looking for in our people
Essential
Ability to work effectively under pressure, meet deadlines and prioritise workload in a challenging and demanding environment. Ability to make judgments unaided and to work pro-actively. Effective interpersonal and communication skills verbally, electronically and in writing. Excellent customer care and people management skills Efficient, courteous telephone manner. Able to work as part of a team Interest in personal and professional development Professional manner and organised approach To work autonomously, prioritising workload by following process and procedures. Prolonged periods of photocopying.
Desirable
Knowledge of Data Protection and Confidentiality Previous experience in a healthcare environment-
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