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Night Receptionist/Switchboard Operator

3 months ago

Huntingdon, United Kingdom North West Anglia NHS Foundation Trust Full time

Job summary

This is a part time post and you will be expected to work weekends and Bank Holidays covering night shifts from 10pm to 6am.

Would you like to apply your people skills to build a career in customer service?

Our reception team at Hinchingbrooke Hospital is happy to welcome a Night time Receptionist/Switchboard Operator to join our friendly and supportive main reception team.

You will be an integral part of the main entrance area hub team providing an essential service to the Trust by being the first point of contact with our staff, patients and visitors. You will deliver switchboard services, answer and connect calls as well as dealing with caller's requests and enquiries.

You will have customer service experience, excellent communication skills and telephone manner dealing with calls in a tactful, diplomatic and courteous manner at all times, demonstrating good interpersonal and organisational skills, even when working under pressure. You will have a flexible approach in ensuring the needs of patients and visitors are met.

In exchange for your services, we will offer comprehensive training for your personal and professional development. You will receive enhanced rates when working unsocial and enhanced hours.

Join the team at North West Anglia NHS Foundation Trust and help improve our services

Main duties of the job

You will provide a front-line telephony and reception services for the Trust, ensuring customers are dealt with in a helpful, courteous and efficient manner. You will manage telephone enquiries from health and social care professionals and the general public while accurately recording and delivering messages as required.

As the first point of contact for patients and visitors to the Trust, you will deliver a high standard of customer care directing visitors, chasing up patients transport, handing out keys, changing batteries in bleeps, signing in of visitors, validating car parking tokens, handing out accommodation packages with keys.

You will maintain professional relationships with other agencies, ; Neighbourhood Services, Police, Probation Service, Education, PALS, Benefits, Voluntary Services, etc

About us

We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.

As part of our commitment to supporting our employees we offer a range of benefits including:

Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff); Membership of the NHS Pension Scheme: Flexible working opportunities; Enhanced hourly rates for unsociable hours night shifts, weekends, bank holidays; Opportunities for career development and training to help you progress in your role; Wellbeing support and activities to promote a healthy work environment; Access to our in-house physiotherapy service; On-site canteens offering subsidised meals; Subsidised staff parking (currently free); Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.

Job description

Job responsibilities

Please see attached detailed Job Description and Person Specification for more information regarding this role.

Person Specification

Qualification

Essential

3 GCSE or Equivalent Experience

Experience

Essential

Customer Service Experience

Desirable

Previous experience in a Hospital Trust environment