Brackenrigg Inn Deputy Manager

3 weeks ago

Penrith, United Kingdom Another Place, The Lake Full time

Are you ready to
take on a new challenge? Do you enjoy Lake Views, exploring the fells, and
paddleboarding after work? If so, we want you Join us and be part of a team
that values connection, creativity, and making a positive impact on people's
lives.



If you love the idea of sinking your teeth into a new
challenge with the fells on your doorstep, then this may be the place for you.
Located on the shores of Ullswater, Brackenrigg Inn is a relaxed, professional
place to work with a passionate team that values friendship, flexibility and
variety.



Brackenrigg Inn – a place to take your hospitality career to
new heights. We're all about making a meaningful impact on our guest’s holiday.
Our three core values - We Care, We Notice, We Change – show what it means to
work for a Pub which goes above and beyond for our team and guests. At Brackenrigg
Inn, we don't just provide a place for our guests to rest their heads - we
create memorable experiences that they'll remember for a lifetime.



The role:

Reporting to the Brackenrigg Manager, you will be supporting and managing our operation
on a day-to-day basis. You will be a key player in a newly refurbished pub
which has been growing since it opened. You will bring plenty of industry
experience and strong leadership skills to the role and your warm and
professional personality will fit perfectly with our culture of “relaxed
professionalism”.  As well as delivering an unrivalled dining experience,
you will work closely with our head chef to express our passion for food in a
lakeside location.

At our Inn, we’re looking for a team who are passionate about the Lake District
and our local food and drink producers and are eager to be a part of this
incredible way of life. As a member of our team, you'll work alongside others
who prioritise our guests and support each other.

Joining our team means being part of a community that values excellence,
innovation, and kindness in everything we do. Our commitment to our team is
reflected in our exceptional working environment - one that promotes work-life
balance, professional development, and plenty of opportunities for growth.





What your days could look like:




  • Working
    to exceed guest expectations by managing the Inn in a relaxed but
    professional manner. Working with the senior management team to
    develop and evolve the Pub, taking an active role in identifying new
    trends and opportunities.
  • Being
    part of the team with a hands-on approach to your shift and supporting on
    the floor.
  • Managing
    the financial performance of the Pub alongside the Pub Manager. Ensuring
    all revenue, payroll and overheads budgets are met.
  • Support
    the manager with Rotas and working on team utilisation.
  • Liaising
    with the pub manager to successfully deliver the service.
  • Ensuring
    check in/check outs are completed to company standard.
  • Support
    Housekeeping to help drive standards.
  • Learn
    all systems required to carry out duties.
  • Take
    Care of Guests Billing.
  • To
    ensure all complaints and feedback are managed to company standard.
    Provide a sympathetic ear to any complaints received.
  • Managing
    the ongoing training, development and performance of the Brackenrigg Team.
    Promoting and leading a culture of continual professional development.
  • Overseeing
    all ordering and deliveries to ensure good stock control and minimal
    wastage.
  • Ensuring
    a safe environment for both staff and guests and adhering to the company’s
    health and safety policy and procedures.


 



Jobs skills and requirements:




  • Supervisor
    experience in a similar setting.
  • Previous
    experience of managing a team.
  • A
    good knowledge of customer care/ complaint handling.
  • Minimum
    of Maths and English Grade C or above qualification.
  • Attention
    to detail and ability to maintain accurate records.
  • Good
    working knowledge of Microsoft Word & Excel.
  • First
    Aid.
  • Health
    and Safety.
  • Food
    hygiene.
  • Computer
    literate.
  • Good
    communication skills.
  • Ability
    to work in a busy environment.
  • Ability
    to work on a variety of tasks simultaneously.
  • Confidence
    in dealing with staff and guests.
  • Good
    Leader.
  • Experience
    in cash handling.
  • Budgetary/
    costing experience.
  • Responsible.
  • Confident.
  • Care
    about our team and our environment.


 



What we can offer in return:




  • A
    relaxed, professional place to work in a beautiful location – right on the
    shores of Ullswater
  • Excellent
    career prospects in an ever-expanding organisation
  • Special
    rates for you and your friends & family to stay at Another Place,
    Brackenrigg Inn and Watergate Bay Hotel.
  • Team
    discounts on treatments in Swim Club
  • Discounts
    for you and your friends & family to eat at our restaurants: at
    Rampsbeck, Living Space, Glasshouse & Brackenrigg Inn.
  • Team
    social events throughout the year
  • Team
    assistance scheme – a dedicated helpline for support & advice on
    topics from mental health through to managing your finances


From discounted stays to training and development
opportunities, we're all about helping our team achieve their personal and
professional goals. Located in 18 acres of Lake District National Park, you'll
never be short on inspiration. Working at Another Place isn't just a job - it's
a transformative career opportunity. Apply now and join us in creating
memorable experiences that our guests and team remember for a lifetime.

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