Band 8a Service Clinical Manager

Job summary

Are you passionate about working with children, young people & families and want to make a difference to the community nursing services they receive?

Are you enthusiastic about quality improvement and can think outside of the box ?

You will be workingin a diverse city will give you opportunities to develop your clinical skills & knowledge.

It is really important to us that our management practice & delivery of care reflects the core values of our organisation & that we are caring, open, respectful, responsible, and inclusive and support the Division in being a 'Great Place to Work'.

The Service Clinical Manager (SCM) will be primarily responsible for the clinical management, leadership, planning and delivery of clinical services across the associated portfolio.

The successful candidate will have an awareness of Continuing Care for Children and the delivery of packages of care within the Education and home settings. We are seeking someone who has significant experience looking after Children and Young people with Complex Healthcare needs including Long term ventilation. awareness

The successful candidate will work closely with other SCM's the Group Clinical Manager (GCM) , Group Manager and associated Service Manager to ensure the service resources are used effectively so as clinical and professional nursing standards are met.

Main duties of the job

Provide clinical operational leadership and hold responsibility for the Service(s) this will include clinical advice and expertise where required. To maintain a complex clinical caseload in respective clinical field where necessary; this will require the post holder to maintain own professional knowledge and personal development. The post holder will support the Divisional on call-rota where requested. To provide support in the overall management of budget(s) for the Service(s). Work with the Associate Chief of Nursing/DDNT & Professional Lead to develop the strategic overview for continuing quality improvement within service(s), providing leadership and clinical support to clinical staff to enable change. This includes setting the direction, facilitating strategic discussion, establishing the agenda for action, motivating people and anticipating issues. To work in conjunction with Patient Experience to, where able, resolve concerns and complaints both locally & formally. This may require support from wider MDT. Work with the Professional Lead in developing a clinical strategy for the service(s). To proactively identify and manage risks within the service portfolio. Ensure integration of governance and quality improvement processes at service level, ensuring service is properly represented at Divisional Governance Committees and agreed actions are implemented. Responsible for clinical delivery and performance within the service(s).

About us

Please ensure you check your TRAC account regularly as this is how we will communicate with you during the shortlisting and selection process. Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including BUSINESS EMAIL ADDRESS , telephone contact details and postal address

Be Part of Our Team...

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.

Job description

Job responsibilities

Provide clinical operational leadership and hold responsibility for the Service(s) listed in Appendix 1; this will include clinical advice and expertise where required. Provide clinical operational leadership and hold responsibility for the Service(s) listed in Appendix 1; this will include clinical advice and expertise where required. To maintain a complex clinical caseload in respective clinical field where necessary; this will require the post holder to maintain own professional knowledge and personal development. Provide clinical leadership in the development of clinical/standard operational processes, ensuring clinical policies and practices are in place and adhered to for all services. To maintain visibility within clinical areas and support staff regarding clinical matters/ patient care, to ensure patients receive best possible outcomes and experience. Where required to provide Service clinical operational leadership/support for all student and educational placements in the group of services. The post holder will support the Divisional on call-rota where requested. To provide support in the overall management of budget(s) for the Service(s) listed in Appendix 1. In partnership with divisional colleagues, to constantly review and improve the service(s), taking into account local and national guidelines and guidance from Professional Leads. Support the facilitation of robust CIP identification, reporting and monitoring approach for Services listed in Appendix 1, providing clinical expertise to ensure that clinical outcomes continue to be delivered. Work with the Associate Chief of Nursing/DDNT & Professional Lead to develop the strategic overview for continuing quality improvement within service(s), providing leadership and clinical support to clinical staff to enable change. This includes setting the direction, facilitating strategic discussion, establishing the agenda for action, motivating people and anticipating issues. Work with the Divisional Management Team to develop, as required, new clinical initiatives and service developments to improve service outcomes for patients whilst ensuring that plans are in place to monitor on Quality Impact Assessments. In collaboration with the Professional Lead, promote development of audit activity to enable benchmarking of services and clinical governance processes. Ensure robust communication systems exist for the dissemination of information to Teams. To work in conjunction with Patient Experience to, where able, resolve concerns and complaints both locally & formally. This may require support from wider MDT. To maintain and improve clinical performance standards, in conjunction with wider clinical team, by monitoring compliance through relevant clinical audits such as monthly Essential Care Indicator and Safety Thermometer audit etc. In conjunction with the Professional Lead, to ensure that clinical audits are undertaken as per divisional clinical audit plan and to support services in overseeing improvements required where identified Work with the Professional Lead in developing a clinical strategy for the service(s) listed in Appendix 1. To ensure service users are involved in the evaluation and development of service(s) listed in Appendix 1. Ensure, in partnership with the Associate Chief of Nursing/DDNT & Professional Leads, that adequate practice support is available for all relevant staff groups. To support Service Manager in the delivery of activity and performance of services - this will include clinical oversight of demand & capacity planning. To lead on the recruitment and retention of staff within service(s) listed in Appendix 1. To proactively identify and manage risks within the service portfolio. Ensure integration of governance and quality improvement processes at service level, ensuring service is properly represented at Divisional Governance Committees and agreed actions are implemented. To lead on the training and development of identified staff, whilst overseeing training programme for the service portfolio. Responsible for clinical delivery and performance within the service(s).

Other Duties and Responsibilities

Finance and Resource Management

To support the Service Manager in delivering financial budgets and clinical components of Cost Improvement Plans. To provide clinical leadership to the efficiency and productivity of Service clinical resources and to demonstrate this on an ongoing basis through the use of KPIs defined by the Divisional Senior Leadership Tea

Service Delivery and Development

Develop operational and business plans for all Services, in liaison with the Group Manager, which support the delivery of activity and service development in line with the the Divisional and Trust Strategy, and maintain and monitor these plans in conjunction with the Divisional Senior Leadership Team. Ensure Equality, Diversity and Inclusion are embedded into the core business of the Service in line with the corporate framework, including governance arrangements, planning processes and ensuring this is embedded within the ongoing policy and service development processes. Ensure that Equality Impact Assessments are actively undertaken and considered when redesigning services or reviewing/developing policies. To provide clinical insight into the development of business cases, bids and information papers on behalf of the appropriate stakeholder, both internal and external to the Service, as required

Governance and Performance

Responsible for the clinical performance of the services within the Service, and to contribute towards Division-wide performance management, demonstrating achievement of objectives on a consistent basis within agreed timescales. Work with the Service Manager to ensure that effective governance arrangements are in place for identifying and mitigating risk and that a culture exists of continuous service review, transformation and evaluation, and where staff can raise concerns safely and expediently with service delivery. Undertake and/or supervise investigations following incidents, accidents or complaints and, where appropriate, seek guidance and support from the Service Manager and Divisional Governance colleagues as required to identify and undertake any remedial action if relating to clinical services directly, and to take disciplinary action as required, ensuring that there is widespread dissemination of the lessons learned. Promote and raise awareness of individual responsibilities with regard to governance, including health and safety legislation. Facilitate the collection and collation of appropriate data and information, including benchmarking data, to enable the interpretation and analysis of service performance. Establish information flows, analysis and reporting that supports a culture of evidence- based management decisions. In liaison with the Service Manager, ensure staff at all levels are fully engaged in understanding the service specifications and performance targets for their service by creating a robust communication plan, staff engagement strategy, individual or team work plans and objectives, and training as required. Responsible for the development and management of a Service Risk Register.

Management & Leadership

To provide strong visible, inclusive and compassionate leadership across the Service, ensuring delivery of high quality, safe and effective services, against agreed outcome measures, service level agreements, activity and finance targets. Have an understanding of the national perspective and future strategy for the NHS and related areas of health to ensure the Service Managers are fully aware of the implications and can contribute effectively through their work and liaison with service colleagues to service improvement. Provide a clear, effective and appropriate leadership style that engages and empowers all members of your Team to perform to high standards and innovate. Ensure supportive staff management arrangements are in place and carry out personal development reviews (PDRs) for direct reports. Ensure all staff in your sphere of responsibility have annual PDRs resulting in specific objectives and effective personal development plans, including identifying the learning and development needs of individuals. Develop staff knowledge and skills to promote equality and diversity and address inequalities both in employment and service delivery. Ensure specific equality, diversity and inclusion objectives are included in PDRs. Develop a working culture that ensures Health and Wellbeing and promotes a Great Place to Work and learning for staff. Establish effective structures and processes that support effective communication and promote the culture of compassionate, inclusive leadership across all teams. Ensure that individual staff members work in a climate where their contribution is valued, developing roles across boundaries and working collaboratively in teams. Undertake disciplinary/grievance investigations and sit on panels as required. To minimise the Trusts environmental impact wherever possible, including recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel. Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of purchases. To undertake other duties commensurate with this grade of post in agreement with the relevant line manager. Responsible for ensuring identified training and development is undertaken appropriate to the postholders role Person Specification

Qualifications

Essential

Degree level education or equivalent experience Membership/Registration of relevant professional body Evidence of / continuous professional development

Experience

Essential

Significant clinical experience in relevant professional area Significant relevant experience working at senior management level Significant relevant experience of and exposure to performance setting and monitoring Significant experience of managing budgets within financial constraints/targets Significant experience of line of managing staff/teams Experience in preparing reports to be presented to senior level stakeholders and committees Significant experience of utilising PC tools/programmes to manipulate, analyse and present information to be distributed to senior level colleagues Experience in identifying education and training needs of staff, supporting them in their professional development Experience of managing budgets

Skills/Knowledge

Essential

Knowledge of local health economy Knowledge of current NHS Framework Comprehensive understanding of quality agenda for NHS Excellent organisational skills Ability to work on own initiative without frequent supervision Excellent interpersonal skills and ability to build rapport and credibility with clinical and managerial Teams Process mapping skills Knowledge of workforce planning, recruitment and retention

Personal Qualities

Essential

Self motivated Ability to prioritise and meet tight deadlines Willingness to learn and share knowledge Proven leadership skills; strong, inclusive leadership style

Other job requirements

Essential

Ability to be independently mobile to travel across the Trust area

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