Head of Property and Estates

3 weeks ago


Faversham, United Kingdom Shepherd Neame Full time

We have a unique opportunity for a passionateand strategic leader to head our Property Services department. In this uniquerole, you will play a pivotal role in ensuring the smooth operation andcontinued enhancement of our distinctive and diverse pub portfolio (c300) whereour customers can build their own memories.

Reporting to the Director of Property Services, you will manage ourcollaborative teams of Surveyors and CAFM support professionals as well as workclosely with our Operations, Tied Trade and Finance Teams to provide ourGeneral Managers with the highest level of support for their uniquearchitecture.

As Head of Property Servicesand with a detailed understanding of our Estate, you will guide each businessthrough its maintenance and estate sustainability strategy to ensure schedulesare followed, quality expectations are met, risks are identified, and quickresolutions are provided to maintain a safe environment for all.

What's in it for you?

Competitive pay Generous company pensionplan Free parking available nearThe Brewery 25% discount on food anddrink at Shepherd Neame Managed Houses 25% discount on overnightManaged House Hotel bookings Up to 40% discount on selectpurchases from the Visitor Centre Shop at Faversham Early wage withdrawal scheme Access to a Workplace MentalHealth Platform The opportunity to develop& move within our pubs, the Brewery & Support Office 25 days holiday (plus bankholidays)

Duties and Responsibilities:

Lead the Charge in PropertyOptimisation

Develop and implementcomprehensive Planned Preventative Maintenance (PPM) and reactive supportstrategies, maximising the lifespan and appeal of our pubs. Foster a high-performingteam environment, providing clear objectives aligned with company goals andestate improvement initiatives. Champion the successfulimplementation of our CAFM project (Access Maintain ProNett), ensuring optimalutilisation across the business for streamlined operations.

Forge Strong Relationships,Deliver Exceptional Results

Cultivate strong connectionswith external stakeholders, prioritising consistent, high-quality servicedelivery and achieving a balance between value and quality. Lead the annual review ofapproved contractors, ensuring robust service agreements are in place andconsistently meet our standards. Provide expert guidance andrepresentation in property matters, effectively communicating with all internal& external stakeholders.

Strategic Vision, ExpertExecution

Proactively identify andresolve property repairs, maintenance, and sustainability challenges, ensuringsolutions align with long-term goals. Leverage your expertise toadvise and support project teams on targeted investment projects. Oversee the creation ofmonthly repair and maintenance budgets and meticulously plan works programs foreach allocated site.

Champion Collaboration,Ensure Compliance

Facilitate regular reviewmeetings with tenants, General Managers, Operations Managers, and BusinessDevelopment Managers. Guide the timely andhigh-quality completion of maintenance, dilapidation, and compliance works,adhering to established parameters. Oversee the Surveyingensuring routine Schedule of Condition and Dilapidation surveys are completionand served within specific timelines aligned with our Pub Code of Practice,fostering collaboration with tenants and Business Development Managers to achieveoptimal resolutions.

Safety First, Always

Guarantee that all projectdelivery adheres to the highest Health and Safety standards outlined in ourpolicies. Proactively collaborate with the Health and Safety Team & Estates& Facilities Manager to continuously promote a safe working environmentthroughout all areas of the business.

Ensuring Efficiency,Delivering Insights

Oversee the provision ofefficient "out of hours" emergency cover whenever necessary. Maintain meticulous data andrecords for each property within our central file management systems. Regularly prepare reportsand updates specific to your area of responsibility, proactively highlightingany areas of concern to relevant managers or directors. Be prepared to undertakeadditional responsibilities as requested by the Director of Property Services.

The Ideal Candidate:

Core Skills include:

Strategic Oversight Supplier Management Contract Review andNegotiation Cross-Functional Supervision Risk Assessment Quality Assurance andCompliance Health & SafetyProtocols Standard Operating Procedure Demonstrable experience inProperty, Estates and/or Surveying or in a similar role Professionally qualified orworking towards RICS, CIOB or equivalent Strong IT literacy andcommunication skills with the ability to effectively collaborate acrossmultiple business functions and external stakeholders, contractors, andconsultants. Building pathology, ensuringprofessional advice is provided and followed Decisive leader and skillednegotiator with a consistent record of delivery and attention to detail Diligent with an initiativeto comfortably consult with Executive Board members, team members, andcontractors in a fast-paced environment Working knowledge ofrelevant construction, landlord and safety legislation, with experience ininstructing and managing complex workloads Knowledge of ListedBuilding, Conservation and Planning laws together with industry-specificlegislation such as Licensing and Fire Safety Full UK driver’s License

Shepherd Neame may be Britain’s oldest brewer but our approach isanything but old-fashioned. We are an authentic, independent business, yetflexible and agile, and that has enabled us to survive and thrive based on thefollowing Sheps Skills:

Working Together Pride and Passion Authenticity Sheps Spirit

Who are we?

Britain’s oldest brewer, Shepherd Neame, has been based in the markettown of Faversham, Kent for over 300 years. An independent family business, weboast an award-winning visitor centre and more than 300 pubs and hotelsthroughout London and the South East, from the historic heart of the City tothe Kent coastline. We employ around 1,500 team members across our pub estateand more than 270 at our Brewery and Support Office.

Diversity, equality, and inclusion matter to Shepherd Neame. If youthink you would be suited this role we would welcome your applicationregardless of age, disability status, ethnicity, gender, religion or sexualorientation. We strive to provide an inclusive and supportive workingenvironment where all employees feel respected and supported in fulfillingtheir potential.



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