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Anti Social Behaviour Officer

4 months ago

Bristol, United Kingdom Sovereign Housing Full time

We have an opportunity for a full time Anti-Social Behaviour Officer to join our team in Bristol. You'll be based out of our Bristol Office but serving customers throughout Somerset and Gloucestershire.

Managing your own diary, you'll be working flexibly between the office, home and out in the Locality.

The starting salary is £30,000 to £35,000 depending on your experience.

 

The role: 

You'll be responsible for the delivery of a responsive and proactive service to our residents to tackle all forms of hate crime, nuisance and anti-social behaviour. Working alongside housing management colleagues, you'll effectively manage your caseload and take forward the highest priority cases. You'll also make and maintain effective working relationships with external agencies, including the police and legal advisors.

 Responsibilities include:

  • Proactively managing a complex caseload whilst seeking creative solutions to achieve positive outcomes for customers
  • Contributing to shaping sustainable communities and developing an environment that is safe and inclusive for our customers
  • Fulfilling our landlord responsibilities, including adherence to our policies and procedures, as well as all regulatory and legislative requirements
  • Building and maintaining relationships with key stakeholders and partner agencies
  • Preparing cases for legal intervention, working with our legal team to compile the relevant paperwork and attending court as required on behalf of SNG

 

What we're looking for:

Ideally, you'll have previous experience of delivering anti-social behaviour related housing management services, or demonstrate transferable skills and experience from a similar type of customer facing role.

You'll also need:

  • Excellent customer service and people skills
  • The ability to be self-motivated and highly organised
  • Experience of prioritising and organising a wide-ranging workload
  • Strong communication skills with previous experience of working with customers in a demanding environment 
  • Strong IT skills including MS Office
  • The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies
  • Experience of dealing with challenging behaviour and resolving conflict
  • The ability to overcome adversity, problem-solve and adapt
  • A full UK driving licence and access to your own transport

A basic DBS check will be undertaken for the successful candidate

 

What you'll receive from us

We have some fantastic benefits on offer at SNG including:

  • £450 flex-pot annually, discounted shopping & cycling scheme
  • 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
  • Company pension scheme matched up to 12%, life cover at 4x your salary
  • Flexible working - we're committed to giving people flexibility as widely as possible
  • Options for private medical insurance, dental insurance & critical illness cover

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign Network Group. Take a look at our careers site to learn more about us and our values.

This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.

Interviews are expected to take place on 7th June 2024