Care Coordinator

Job summary

IntraHealthare looking to recruit to the post of Care Coordinator, to work across our Brook Square Surgery and within our Primary Care Network multidisciplinary healthcare team.

Thesuccessful candidate will play a key role in proactively identifying andworking with people, including the frail/elderly and those with long-termconditions, to provide coordination and navigation of care and support acrosshealth and care services.

They willwork closely with GPs and practice teams, making sure that appropriate supportis made available to people.

They willwork alongside social prescribing link workers and health and Wellbeing forLife to provide an all-encompassing approach to personalised care and enablepeople navigate through the health and care system.

The postholder will work with a diverse range of people from different cultural andsocial backgrounds. The ability to work confidently and effectively in a variedand sometimes challenging environment is essential.

Main duties of the job

They will work closely with GPs and practice teams, making sure that appropriate support is made available to people.

They will work alongside social prescribing link workers and health and Wellbeing for Life to provide an all-encompassing approach to personalised care and enable people navigate through the health and care system.

The post holder will work with a diverse range of people from different cultural and social backgrounds. The ability to work confidently and effectively in a varied and sometimes challenging environment is essential.

About us

IntraHealthis one of the UKs leading provider of NHS Primary and Community Care services.We serve a range of patients across our three divisions of Primary Care (generalpractice), Pharmacy and Clinical Services which includes anticoagulationmonitoring, patient medication reviews and childhood immunisation programmes.

We alsoprovide management and clinical support to other GP practices and NHS bodies. We are awell-established organisation having provided NHS services since the companywas founded in 1999. Our team is made up of GPs, Advanced NursePractitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health CareAssistants (HCAs) and local administration teams supported by a centralisedback office function; providing finance, HR, administration and data analysissupport.

We operateNHS services across the North East, North West and Yorkshire.

Job description

Job responsibilities

We are looking to recruit to the post of care coordinator, to work within our Brook Square Surgery and within our Primary Care Network multidisciplinary healthcare team.

The successful candidate will play a key role in proactively identifying and working with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.

They will work closely with GPs and practice teams, making sure that appropriate support is made available to people.

They will work alongside social prescribing link workers and health and Wellbeing for Life to provide an all-encompassing approach to personalised care and enable people navigate through the health and care system.

The post holder will work with a diverse range of people from different cultural and social backgrounds. The ability to work confidently and effectively in a varied and sometimes challenging environment is essential.

The successful candidate will have excellent interpersonal and communication skills, and be organised, patient and empathetic. They will have experience of working in health, social care or other support roles including direct contact with people, families or carers.

Care coordinators play an important role within a practice and the PCN to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.

Care coordinators help patients negotiate their way through the NHS and so can help them organise secondary care follow up or appointments within the wider NHS. They will also coordinate community care of complex patients after their admission to hospital. Their aim is to help people access the healthcare they need across all settings.

Care coordinators play a pivotal role within practices to coordinate the call and recall system of people with long-term conditions to ensure people attend vital follow up within the practice and the PCN.

Care coordinators will attend multidisciplinary team meetings within the practice and the wider PCN and will have a central role in organising those meetings with the clinicians and ensure appropriate follow up for patients occur.

The successful candidate will be based at Brook Square Surgery but may need to work across a local cluster of General Practices as part of Durham East Primary Care Network (PCN).

They will be caring, dedicated, reliable and person-focussed and enjoy working with a wide range of people. They will have good written and verbal communication skills and strong organisational and time management skills. They will be highly motivated and proactive with a flexible attitude, keen to work and learn as part of a team and committed to providing people, their families and carers with high quality support.

This role is intended to become an integral part of the PCNs multidisciplinary team, working alongside social prescribing link workers, primary mental health workers and Wellbeing for Life to provide an all-encompassing approach to coordinating healthcare within the practice.

Please note that the role of a care coordinator is not a clinical role.

Person Specification

Qualifications

Essential

Demonstrable commitment to professional and personal development Ability to use Microsoft Office applications Word, Excel, PowerPoint, Outlook

Desirable

NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards

Experience

Essential

Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity) Experience of working within multi- professional team environments Experience of supporting people, their families and carers in a related role

Desirable

Experience of working directly in a care coordinator role, adult health and social care, learning support or public health /health improvement Experience of working in General Practice or in primary care. Experience of using General Practice IT systems in particular System 1. Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation

Knowledge and skills

Essential

Professional approach to work Responsive and positive role model. Can recognise personal limitations and refer to more appropriate colleagues when necessary. Commitment to continued Professional Development through further study. Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity Commitment to reducing health inequalities and proactively working to reach people from diverse communities

Desirable

Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements Knowledge of Safeguarding Children and Vulnerable Adults policies and processes Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.

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