Collections Analyst

Our Creditor Services team are licensed insolvency practitioners and one of theUK’s largest bankruptcy appointment takers, we have a large creditor servicesteam which help SMEs, banks, utilities companies, local authorities andprofessional practices. Our debt collection service team are trained financialprofessionals supported by licensed insolvency practitioners.

We are looking for an Analyst to support our Debt Managementteam. You will have the opportunity to advance your knowledge, develop yourtechnical skills, and put this into practice as part of a growing team.

The Analyst will support the team in maximising recoverieson behalf of a portfolio of clients whilst ensuring internal and externalcompliance protocols are met.

Responsibilities

• Effectively collect outstanding business to business debt by phone and in writing in a busy department.
• Dealing with own portfolio of cases. Conduct investigations into customer’s affairs, i.e, asset position and identifying business distress and associated trigger points.
• Identify potential cases for further action, be it legal escalation or an internal referral.
• Provide weekly, monthly and adhoc updates and reporting to clients and analysis of debt to Managers.
• Ensure that defined debt management processes are followed with a continual improvement mindset communicating with management teams to provide updates and with an aim to improve efficiencies across the department.
• Minimise any potential complaints – and where they do occur deal with these in line with the agreed procedures.
• Meet regular targets that are set both within your team and the department.
• Understanding and having the ability to adopt approaches towards different customers according to the situation. Have a good understanding of the way to identify and deal with Care/Vulnerable customers and assist them as best you can.
• Maintain awareness of Treating Customers Fairly when communicating with customers.
• Assisting with other departments if and when necessary, including upselling of internal portfolio risk products.
• Consider the use of data and analytics and how it can be used to drive efficiencies and deliver a premium service to our clients.

Personal and professionalqualities

The team will support your training to be successful inthe position.  We also have a number oflearning programs and online modules, we provide a training suite with over 300courses that are accessible on demand to help you develop further.

• We are looking for a proactive and forward thinking individual who is able to work independently as well as part of a team. This role would suit someone who is resilient with strong negotiation skills.
• Experience of working in a telephone-based role, either within debt collection, customer services or sales.
• An insolvency-based background would be beneficial.
• Understanding of business to business debt collection.
• Previous experience of working with clients within the utilities sector would be beneficial.
• Studying for Institute of Credit Management would be advantageous.
• Effective use of IT including Excel, Word and PowerPoint.
• Maintains high professional standards of conduct and practice.
• Able to organise and manage time efficiently and effectively whilst being flexible.
• Awareness of TCF, Lending Standards Board.
• Excellent written and verbal communication skills.
• Ability to multitask and work in a fast-paced environment is essential.