Analyst

2 months ago

Brentwood Essex, United Kingdom RSM UK Full time

We are searching for an experienced Collections Analyst

Consulting brings together multiple teams acrossTransactions, Risk & Consulting, ABA, and Outsourcing to provideclient-centric solutions for RSM’s current and future clients within the middlemarket. Our Consulting team has a majorrole to play in driving forward the growth of the firm with over 1,700 peopledelivering almost £200m revenue.

At the heart of Consulting are the six solutions weoffer our clients: business transformation, deal services, finance functionsupport, risk and governance, forensic and investigation services, andrestructuring. Our solutions create an enhanced tailored approach to supportour clients in achieving their strategic goals and empower our people to makean impact and develop their own unique career path.

About the role

Our Creditor Services team are licensed insolvency practitioners and one of theUK’s largest bankruptcy appointment takers, we have a large creditor servicesteam which help SMEs, banks, utilities companies, local authorities andprofessional practices. Our debt collection service team are trained financialprofessionals supported by licensed insolvency practitioners.

We are looking for an Analyst to support our Debt Managementteam. You will have the opportunity to advance your knowledge, develop yourtechnical skills, and put this into practice as part of a growing team.

The Analyst will support the team in maximising recoverieson behalf of a portfolio of clients whilst ensuring internal and externalcompliance protocols are met.

Responsibilities

  • Effectively collect outstanding business to business debt by phone and in writing in a busy department.
  • Dealing with own portfolio of cases. Conduct investigations into customer’s affairs, i.e, asset position and identifying business distress and associated trigger points.
  • Identify potential cases for further action, be it legal escalation or an internal referral.
  • Provide weekly, monthly and adhoc updates and reporting to clients and analysis of debt to Managers.
  • Ensure that defined debt management processes are followed with a continual improvement mindset communicating with management teams to provide updates and with an aim to improve efficiencies across the department.
  • Minimise any potential complaints – and where they do occur deal with these in line with the agreed procedures.
  • Meet regular targets that are set both within your team and the department.
  • Understanding and having the ability to adopt approaches towards different customers according to the situation. Have a good understanding of the way to identify and deal with Care/Vulnerable customers and assist them as best you can.
  • Maintain awareness of Treating Customers Fairly when communicating with customers.
  • Assisting with other departments if and when necessary, including upselling of internal portfolio risk products.
  • Consider the use of data and analytics and how it can be used to drive efficiencies and deliver a premium service to our clients.

Personal and professionalqualities

The team will support your training to be successful inthe position. We also have a number oflearning programs and online modules, we provide a training suite with over 300courses that are accessible on demand to help you develop further.

  • We are looking for a proactive and forward thinking individual who is able to work independently as well as part of a team. This role would suit someone who is resilient with strong negotiation skills.
  • Experience of working in a telephone-based role, either within debt collection, customer services or sales.
  • An insolvency-based background would be beneficial.
  • Understanding of business to business debt collection.
  • Previous experience of working with clients within the utilities sector would be beneficial.
  • Studying for Institute of Credit Management would be advantageous.
  • Effective use of IT including Excel, Word and PowerPoint.
  • Maintains high professional standards of conduct and practice.
  • Able to organise and manage time efficiently and effectively whilst being flexible.
  • Awareness of TCF, Lending Standards Board.
  • Excellent written and verbal communication skills.
  • Ability to multitask and work in a fast-paced environment is essential.
Experienced hire

Permanent

BRENTWOOD

Couldn't find a suitable vacancy? Please submit your CV here

Working here

Thousands of personalities make up RSM and we believe the power of being you, is the power of being understood. Every member of our team brings unique insights and a passion for the middle market companies we champion.

As one of the world’s largest networks of audit, tax and consulting firms, we deliver the big ideas and services that help middle market organisations thrive. Our global network spans more than 120 countries, but our passion is always the same: to help our clients move forward with confidence.

At RSM, we care about our people, it’s what shapes us. No two people are the same, which is why our approach is tailored to their specific needs, beyond the nine-to-five.

The UK group of companies and LLPs trading as RSM is a member of the RSM network. RSM is the trading name used by the members of the RSM network. Each member of the RSM network is an independent accounting and consulting firm which practises in its own right. The RSM network is not itself a separate legal entity in any jurisdiction. Read more

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