SPoC Administrator

Job summary

Would you like a fast-moving role that helps patients and supports clinicians, where no two days are the same? If so, we are seeking enthusiastic, confident, and motivated Administrators within our busy Single Point of Contact (SPoC) service. Successful candidates will be part of the team providing a service that includes answering telephone calls from patients, carers, GPs, hospitals, the Ambulance Service, and other health care agencies and professionals, and processing email referrals and messages received by the team. The team also provides general administrative support to the Integrated Community Teams (ICTs), which consist of nurses, health care support workers and therapists.

You'll need to work calmly and effectively under pressure and possess good attention to detail. You should be able to demonstrate strong interpersonal and communication skills, as callers to the SPoC may have difficulty with hearing or English may not be a first language. A significant proportion of SPoC work entails using a variety of software packages so strong IT skills are vital to this position. You must also be proficient in Microsoft Office, including Excel and Word.

Working hours will be rostered between 8:00am and 6:00pm. Monday to Friday, however, you will be required to work your contracted hours which includes weekend and bank holiday cover on a rota basis, for which enhancements will be payable.

Main duties of the job

Under the supervision of the SPoC Admin Team Lead, receive and process referrals following service criteria. Clinical triage will be provided by the clinician on duty. Receive, process and follow up referrals received from external stakeholders via email and telephone as indicated in the Standing Operating Procedure. When necessary be able to assist in the provision of administrative/secretarial support to the clinical triage staff, according to the needs of the service users. To type clinical correspondence relating to the assessment clinics using digital dictation system BigHand.

The service currently operates on a rota basis 7 days a week Monday to Sunday between the hours of 08:00 to 18:00. Applicants need to be flexible to ensure cover for holidays and sickness and will be included in a roster to cover weekends and bank holidays.

About us

Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.

With a workforce of more than 7000 and a footprint that spans more than 200 sites across Hampshire, we're committed to providing the best possible healthcare, reaching a range of diverse communities, whilst placing patients and staff at the forefront of all our endeavours.

We are currently working closely with other NHS Trusts to combine all our collective community, mental health, and learning disability services, with the plan to create a new larger, more integrated and accessible organisation.

The transformation will happen in stages; Hampshire CAMHS, part of Sussex Partnership NHS Foundation Trust joined Southern Health in February 2024, with Isle of Wight NHS Trust mental health and community services transitioning across in May 2024. The final combination of Southern Health and Solent NHS Trust services is expected in late 2024, when our new organisation, to be known as Hampshire and Isle of Wight Healthcare NHS Foundation Trust, will be formed.

Our new Trust will continue to cater to the unique needs of different communities, making healthcare across the county more accessible, as well as offering staff more opportunities for career development, training and partnership working.

Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

*Educated to GCSE or O level or equivalent including Maths and English grade C or above *NVQ level 3 in Business and Administration or equivalent. *IT experience in the user of computer software packages (Microsoft office) *RSA III or equivalent audio typing

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