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Customer Care Advisor

2 months ago

Bracknell, United Kingdom eRecruitSmart Full time

We have an excellent opportunity for a full-time Customer Care Advisor to join the team of an award-winning independent home interior brands based in Bracknell, Berkshire. 

About the role
To provide customers with the best experience possible, as Customer Care Advisor you will:

  • Manage any customer concerns
  • Answer customer questions
  • Provide information about products and services
  • Be an ambassador for the brand
  • Help handle customer interactions
  • Respond to phone calls and email requests
  • Maintain records

Key responsibilities:

  • Respond to customer queries, providing a premium first impression and professional service
  • Manage inbound telephone enquires as well as responding to customer emails and live chats
  • Handle customer complaints, provide appropriate solutions and alternatives within agreed timescales
  • Identify and assess the customers’ needs and follow the correct processes to achieve a resolution within the company’s SLAs

About the hours and rewards
In the role of Customer Care Advisor, you will be required to work Monday to Friday. If you’re scheduled to work a bank holiday, you will get the time back in lieu. Benefits include:

  • A salary of circa £26,000 per annum  
  • 20 days holiday plus bank holidays
  • Company discount
  • Office engagement events

About you
To be successful for the role of Customer Care Advisor, you will have the following skills and attributes:

  • Proven experience of dealing with complex customer queries
  • Be able to demonstrate how well you work under pressure and adapt to changing requirements.
  • Excellent communication skills both written and verbal
  • Strong Microsoft Office skills with demonstrable ability to use Word, Outlook and Excel
  • Confidence making telephone calls and a great telephone manner
  • Ability to put customers at ease and build rapport and credibility with them
  • Exceptional customer relationship management skills
  • Excellent time management skills
  • Demonstrable organisational skills

How to Apply
Please note that eRecruitSmart is advertising the role of Customer Care Advisor on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to.  Please only apply if you consent to these terms.

You must reside in and have eligibility to work in the UK.  Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.

We look forward to hearing from you