Head of Client Services

Found in: Talent UK C2 - 2 weeks ago

Sheffield, United Kingdom BJSS Full time

About the Role

Are you looking to take a leading role in supporting clients to achieve their strategic objectives and help them to transform?

Are you a natural relationship builder, who enjoys collaborating with a broad set of stakeholders?

Do you have experience of working in a technology environment, and are comfortable helping clients address both their business and tech needs?

We’re looking for senior, talented people who are looking to take the next step in their career and join our growing Client Services team.

Our client services team is charged with ensuring that our relationships with clients are successful and generate significant value for both clients and BJSS. Day to day, the team engages with clients to ensure we are meeting their needs whilst managing margin. The team is collaborative and when working well allows all other teams in BJSS to do their best work and contribute effectively.

As a Head of Client Services you will take ownership of our relationships with some of our major clients, ensuring they experience the very best of BJSS, and supporting them to meet their strategic objectives. You’ll lead the BJSS account team, working closely with colleagues in sales, delivery and our industries team to ensure we deliver great outcomes for our clients. In addition, you will have oversight responsibility for a wider portfolio of accounts, mentoring the Client Service Leads who run them and driving the business to ensure client accounts grow to their maximum potential.

In this role, the Head of Client Services will be responsible for:

Taking ownership of client accounts, including overall growth and meeting or exceeding revenue targetsDeveloping the client account strategy and leading an account team to ensure its successful executionWorking closely with the client to ensure BJSS understands their pain points and challenges, and mobilising BJSS expertise to meet their needsBuilding, growing and maintaining senior client relationships, seeing clients face to faceDeveloping strong links with internal BJSS functions to ensure the account is successful and meets the demands of the clientActing as a key member of the Client Services community (which is accountable for all existing account development across BJSS), driving continual improvement in how we operate and serve our clientsBring industry best practice, be active in the business driving new initiatives and selling the BJSS brand at events and on social mediaManagement oversight of a portfolio of accounts run by Client Service LeadsReporting to the Senior Leadership Group on account progress and activitiesFinancial forecasting for the accounts you run and those across your portfolio

About You

To succeed in this role:

You are an experienced leader with experience of managing a portfolio of accounts and able to demonstrate continued account success and growthYou have worked in technology environments and are comfortable discussing different technology approaches, platforms and products with clientsYou have experience of working in a Consulting environmentYou have experience of building and maintaining relationships at C-suite levelYou have excellent communication skills and can influence stakeholders at all levelsYou are a strong collaborator and enjoy working with a wide range of people, both internally and client-facingYou have a keen commercial awareness that enables you to identify and shape potential opportunities, as well as to take ownership for commercialsYou have strong delivery experience and can evidence leadership of complex client engagements

Some of the Perks

Flexible benefits allowance – you choose how to spend your allowance (additional pension contributions, healthcare, dental and more)Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and otherLife Assurance (4 x annual salary)25 days annual leave plus bank holidaysHybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFHDiscounts – we have preferred rates from dozens of retail, lifestyle, and utility brandsAn industry-leading referral scheme with no limits on the number of referralsFlexible holiday buy/sell optionElectric vehicle schemeTraining opportunities and incentives – we support professional certifications across engineering and non-engineering roles, including unlimited access to O’ReillyGiving back – the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into techYou will become part of a squad with people from different areas within the business who will help you grow at BJSSWe have a busy social calendar that you can choose to join– quarterly town halls/squad nights out/weekends away with families included/office get togethersGymFlex gym membership programme

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