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Healthcare Insurance Administrator

1 month ago

Stevenage, United Kingdom Gallagher Full time

Overview

In this role, you’ll maintain and develop a portfolio of existing private clients by providing high-quality support, to an agreed budget, with a specific focus on client retention. You’ll provide a professional high quality service to all clients, colleagues, and other third parties. Compensation and benefits Salary: £23,000 Flexible working: After completion of probation, we can offer two days (Monday & Friday) working from home. Benefits: - Minimum of 27 days holiday, plus bank holidays, and the option to 'buy' 10 more days - Defined contribution pension scheme, with contributions from Gallagher - Life insurance, paying 4x your basic annual salary, with the option to top-up to 10x - Income protection, covering up to 50% of your annual income, with options to top up - Health cash plan or private medical insurance - Three fully paid volunteering days per year - Employee Stock Purchase plan, offering company shares at a discount - Share incentive plan, HMRC approved, tax-effective stock purchase plan - Critical illness cover - Discounted gym membership, with over 3,000 gyms nationally - Season ticket loan - Access to a discounted voucher portal to save money on your weekly shop or next big purchase How you'll make an impact Responsible for client account retention ownership – anticipates and responds to the ongoing and future needs and objectives of clients, with a prompt and flexible approach to meet and exceed their expectations and ensure consistent delivery of outstanding service. Deal with the servicing of all allocated clients including renewals, mid-term amendments and claims and also attend meetings with clients as and when appropriate and/or required. Process applications in accordance with published procedures, and take shared responsibility for ensuring that suitability report, fact find and sanctions search procedures are properly followed. Demonstrates extensive and up-to-date technical healthcare knowledge at all times, advising clients as required within the designated Permitted Areas of Activity as confirmed by line management/Compliance. Maintains and develops strong relationships with and existing private clients, and is relied upon as their trusted support. Develop effective internal and external relationships to assist in providing an efficient professional service to clients in line with service agreements and manage their expectations on work being undertaken Achieve and exceed revenue targets, through retention of existing clients. Preparation of detailed client reports, spreadsheets, etc. Ensure all work carried out and all communications with clients are in accordance with our compliance procedures. Plus any additional duties and responsibilities that may reasonably be expected to be undertaken in accordance with the role About you Experience with telephone customer service Proficiency in using Microsoft suite. Strong verbal and written communication skills at all levels, both internally and externally. Excellent organisation skills, with the ability to work to tight deadlines and manage multiple tasks. High level of accuracy and attention to detail in all areas of work, including ability to produce high standards of documentation. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…

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