Talent Development Partner

5 days ago

Hungerford, United Kingdom Kerridge Commercial Systems Full time

"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

 Kerridge Commercial Systems (KCS) group is the leading specialist supplier of fully integrated ERP systems and related services to niche vertical markets in the wholesale and retail distribution, logistics and service sectors. The company Head Office is located in Hungerford, Berkshire, managing operations throughout the world. 

In relation to the company’s products and services, the person in this role is responsible for instructional and curriculum design, development, implementation, and evaluation for levels 1 and 2 of K8 product training. This global training is for new starters in Sales, PSG, and Support. This person should be prepared to help grow K8 if scale is required.

The person in this role should be a SME in K8 and be prepared to work across geographies and departments, as well as with stakeholders. In partnership with the TD Team, a strategy for measuring effectiveness will be developed. At least once per year, content and material will be audited and updated. The Talent Development Partner must have a willingness to film/edit videos, writing scripts, lead events, create job aids, and learn about innovative ways to help our employees learn. Additionally, special projects for K8 R&D will be supported. Deliverables may be agile or modular with highest impact content focused on first. Rapid design could be required at times. Training, project, or customer success measures should be considered throughout and reporting and tracking provided.

  Key Responsibilities:

Conduct training needs analysis Develop clear, specific training objectives, chunked by highest business impact content Build, publish, and edit content in a learning management system Handle all K8 training requests Design training frameworks and develop training materials Create learning assessments and use data for continuous improvement Attends Train-the-Trainer sessions and be willing to develop personal knowledge about the business, markets, regions, or products as required. Attend Train-the-Trainer sessions with R&D liaison / documentation specialist for new releases to design and deliver internal training, leading to seamless business and speed to marketing, PSG, and Sales with up to date training and job aids Liaise with K8 R&D, PSG, Support to ensure integrity of content Liaise with K8 Sales and Pre-Sales to ensure level 1 product training is available as required Conduct accuracy audits to update and maintain content once to twice annually Complete special projects for K8 RD related knowledge-sharing Manage multiple projects simultaneously  Keep up-to-date with developments and trends in the industry and attending training courses Work collaboratively with other trainers and instructional designers Present content to stakeholders as required Develop excellent relationships, internally and externally Interpret and bridge the connections between current and desired performance Promote and educate the business on the learning and development offerings available and K8 curriculum to the internal mobility being designed to align to Job Architecture Respond to and overcome barriers to change Build trust with stakeholders  Create and maintain and deliver to work schedules  Partner with other TD Partners to implement effective new starter product training strategy Address remedial needs  Gives constructive feedback to customers/stakeholders to enable informed decisions Gather SME training and catalogue for use by the global business Support learning programming in the School of Technology platform Any other duties commensurate with role, as required  Improve Speed to proficiency of all new K8 employees Improve speed to customer impact for all new releases

Skills, Knowledge and Experience :

Stays up to date with relevant knowledge for their role and that of the wider department/team Strong capability in learning and performance needs assessment Skilled or will become skilled in instructional design, learning technologies, and facilitation skills Prioritise and manage workload Ensure compliance Take action and responsibility Collaborate and support others Remains global/group focused Respects and values others Is a KCS business champion Builds and manages stakeholders Manages development of self and others Opens to and drives change Solves problems and makes decisions. Understands and uses appropriate change methodologies, tools and frameworks Builds a business case for changes and works with others to drive them forward Strong capability in learning and performance needs assessment Skilled in instructional design and facilitation skills Proficient with learning technology innovation and integration Ability to build and measure learning or performance evaluations and analyse data 

Awareness of social learning platforms and multimedia and willingness to learn

Company Info

Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively. 

Equal Opportunities

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.

 If this role is of interest to you please apply online.

Health and Safety

The Health and Safety at Work Act 1974 puts a legal obligation on KCS as an employer to ensure, so far as is reasonably practicable, the health, safety and welfare of its employees at work.

Employees also have a duty to take reasonable care for their own health and safety and of others who could be affected by their actions. Understanding the safety policies and co-operating with the arrangements that are in place is therefore an essential part of your employment.

To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.

#LI-Hybrid 

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