Revenue Manager

1 month ago

North Devon District, United Kingdom The Mole Resort Full time

Job Title:       
  Revenue Manager

Department:  Commercial 

Reports to:   
 Director of Sales and Marketing

This position offers the opportunity of hybrid
working.

Here at The Mole Resort we have launched a
brand new, fantastic resort set in 120 acres of beautiful Devon countryside,
jam-packed with delicious food and drink and a whole lot of exciting
activities. On top of that we have a range of brand new modern lodges which are
truly amazing.

An exciting opportunity as Revenue Manager has
arisen, which provides a fantastic opportunity for the right candidate to
become a key player in making this business successful.

General Scope of Role

Responsibility for leading the team in
planning and implementing strategic policies and procedures to ensure the
maximum revenue is achieved across all segments and revenue streams including
accommodation, M&E and F&B.

This will be achieved through market
intelligence, commercial analysis, decision support, pricing implementation and
inventory management in rooms, M&E and F&B. The role will also be
responsible for controlling all aspects of channel management and control GDS
systems whilst managing all reservations systems in conjunction with domestic
and international partners.

Key Responsibilities   


  • Distribution and Channel Management:
    Comprehensive understanding and management of distribution processes
    across all channels for hotels and lodges
  • Team Performance and Efficiency: Work with the
    Director of Sales and Marketing and the top-line teams, optimising revenue
    lines and executing sales strategies effectively.
  •   Pricing and Inventory Optimisation: Identify
    and act on opportunities in pricing and inventory management to enhance revenue
    performance.
  • Systems Management: Implement and maintain
    systems to ensure all revenue potential is maximised, conducting regular checks
    and updates. 

  • Revenue Systems Utilisation: Use all systems
    & tools, (PMS, Channel Manager, CRS/Booking engine, Upsell Tool, RM
    tools etc) to analyse market changes, manage daily inventory, and maximise
    yield and department revenue. 
  • Budgeting and Revenue Segments: Support
    detailed annual budget completion for all revenue segments, including
    Rooms, F&B, Room Hire, and Sales. 

  • Forecasting and Reporting Accuracy: Ensure
    integrity in forecasting, reporting, analysis, and evaluation of all
    commercial KPIs.
  • Collaboration with Sales & Marketing: Work
    closely with the Director of Sales & Marketing to ensure proactive
    sales strategies are implemented and supported. 

  • Measurement and Analysis Tools: Develop and
    refine tools to support data analysis and strategic changes.
  • Risk and Opportunity Management: Identify and
    act on areas of risk and opportunity promptly.

  • Market Share Growth: Drive growth in hotel
    market share in both RevPAR and TrevPAR.
  • Competitor and Market Awareness: Maintain
    strong knowledge of competitor activities and market trends, adjusting
    strategies as needed.

General Accountability 

Health, Safety & Security

Customer Service

Be polite and professional when dealing with
guests, suppliers and third parties, whether on the phone or face to
face, 

What’s in it for me?

There’s plenty of perks when it comes to
joining the Mole Resorts team which include;

·       
Competitive rates of pay, reviewed annually.

·       
Discounts available across a range of quality products from supermarket
shopping to wellington boots

·       
Local cinema and days out discounts.

·       
Employee Assistance Programme to help with life’s challenges.

·       
Complimentary use of spa facilities

·       
Discount on food (50%) and drink (20%) on site

·        Restaurant
and hotel discounts across the region.

·       
Share of service charge

·       
Staff fully equipped rest area with staff meals

·       
Flexible working and shared holiday

·       
Attentive onboarding programme

Fantastic discounts across L+R Hotels 

Despite the extensive staff benefits, The Mole
Resort is simply an amazing place to be  and who knows where it will take
you? As an employee of The Mole Resort, you are also expected to adhere
to all the The Mole Resort’s policies and procedures including Health and
Safety. This Job Description is not exhaustive; therefore you may be required,
from time to time, to carry out tasks as & when requested by Management.



You will also be required to undertake all
statutory training and any other learning and development recommended by
management, according to the needs of yourself and the hotel.

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