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Senior Broker Engagement Manager

4 months ago

London, United Kingdom FM Global Full time

Overview

FM is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.

Responsibilities

The position is one of the key roles for providing service to brokers in areas of Connectivity, Communication, Culture and Education at the corporate, regional and local levels. The role will lead projects and is the owner of broker experience involving face to face engagement with brokers as well as the development of education platform for onsite education (Broker Learning Experience), local (At broker locations) and virtual (Web based). It is the main contact in the organization for all broker curriculum regarding the broker academy.

The role is heavily involved in the Client Service process regarding our internal educational needs. The role is critical for the development of Client Services in the areas of client service process and Account management training regarding the CSP as well as Direct servicing training for account managers. At the direction of the Manager Client Service & Market Relations, and in coordination with the External Partner Training group, develops and delivers presentations and facilitated group interactions focused on increasing the broker partners’ awareness of, and ability to articulate and demonstrate, The FM Global Group’s competitive differences and advantages. The role’s efforts support all of FM Global Group’s overall KRA objectives.

The role will make our CST’s the best they can be at delivering our products and services in the best possible way, whether that’s working direct with a client or through one of our many broker partners. Regardless of the delivery channel, our clients and brokers should be able to articulate why they chose to work with FM Global.

Brokers are critical partners of FM Global and its policyholder/owners. Cultivating these relationships is one of the pillars of our corporate strategy. As a member of the Client Service division, the position preserves and enhances FM Global’s commitment to long term broker relationships and Client Service development.

Develops and delivers interactive training/marketing sessions which will be delivered to groups of brokers in their local offices or regionally. The scheduling of these sessions is coordinated with Operations Management and Account Teams to ensure the sessions achieve a maximum level of value-added potential.

Acts as the business owner to oversee the maintenance, development and delivery of Property Insurance Essentials, Broker Learning Experiences, and other formal external broker training opportunities (both in person and virtual), on a worldwide basis.

Maintains a presence and/or presents at other FM Global Group broker events including the Broker Engineering Forum and Broker Advisory Council meetings

Provides market intelligence and feedback regarding The FM Global Group which is gathered during face-to-face interactions with broker partners

Acts as an additional resource to help Operations coach local account teams regarding broker relationships, communication as well as the Client Service Process

Explores opportunities to expand the awareness of FM Global Groups’s message, strengths and market presence.

The position is accountable for cultivating global regional relationships with FM Global’s broker partners; addressing their training needs; and championing their needs within our organization. It is also aimed at enhancing our market presence through regular and systematic visits to the brokers and is FM Global’s central interface with brokers worldwide

Qualifications

4 Year Bachelors Degree CPCU or other industry designation desirable 10 years of expierence and awareness of The FM Global Group’s operations and business model, including frontline account team experience. In-depth, hands-on experience handling broker relationship, delivering presentations and facilitating group learning and activities in a classroom environment. Broad awareness of company operations, the engineering value proposition and implementation strategies. Management and/or sales experience is welcome, but not required. Approximately 15+ years of FM Global Group/industry experience. Proven skills in managing relationships with broker partners of all sizes and complexities. Proven skills in creating presentations on a variety of topics and delivering those presentations to a wide array of audiences. Proven skills in creating classroom-style activities and facilitating group activities and discussions in several different styles conducive to the audience, venue, message and desired outcome. Proven skills in working independently and remotely, while coordinating with various departments and operations. A demonstrated cross-discipline knowledge and credibility.