Digital Project Manager

Job summary

An exciting opportunity exists for a full-time fixed termcontract (12 months) Project Manager to join our Digital Programme ManagementOffice (PMO) to lead a number of projects including cyber-security and thedeployment of telephony infrastructure and system upgrades as part of our TelephonyImprovement programme.

The PMO here at Worcestershire Acute is filled with friendly,dynamic, supportive and skilled project professionals with a great ethos anddrive for delivery. We are supportive, compassionate and focused on improvingpatient care with the projects we are delivering.

The organisation places a high emphasis and importance on staffhealth and wellbeing with a pool of resources available to all staff and arange of support networks aimed at diversity and inclusion.

This role is an ideal opportunity for someone with significantexperience of working within project environments. As project manager you willhave experience of projects using both traditional project managementmethodologies and agile methodologies and must possess demonstrable experienceof working using such methodologies.

The Digital Project Manager will be an integral part of thedevelopment and delivery of the Trusts vision to be a truly digital healthcareorganisation, supported by a solid foundation of infrastructure and innovativeuse of communication technology to enable excellence.

Main duties of the job

The Digital Project Managers will manage projects frominitiation to closure; including design, planning, execution, control,transition and transfer. The project will be managed in-line with standardIM&T, Trust processes and reporting standards.

Although you will be managing cyber-security and telephonyprojects, as every project we deliver is different you will be required to flexyour skills to drive each individual project forward; this will includeresponsibility for project delivery and will include identifying when agile ortraditional methods are more suitable for such delivery. You will closelymonitor and update project schedules and budgets, prepare progress reports,progress action points, control risks and issues and liaise with key stakeholders.

The role requires an enthusiastic and motivated individual whopays particular attention to detail; you will have an excellent understandingand experience of the project lifecycle and the need for project managementframeworks. You must be a team player, be able to prioritise and manage adiverse workload within tight deadlines, be confident at liaising withstakeholders at all levels and have excellent analytical skills.

The post holder will be working closely with other teams withinthe department such as training and testing with a wide range of stakeholdersto ensure the smooth transition of projects into Business As Usual.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

Best services for local people Best experience of care and best outcomes for our patients Best use of resources Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Job description

Job responsibilities

Key Working Relationships:

Internal:

Executive Management, TrustConsultants and other Clinical staff, Senior Managers, Other Digital staff,non-clinical staff involved with projects.

External:

Regional and national projectleads and change specialists, other NHS staff, suppliers and service providers.

Job Purpose;

Theproject manager has the authority to run the project on a day-to-day basis onbehalf of the project steering group within the constraints laid down by theproject steering group. Theproject managers prime responsibility is to ensure that the projects (many ofwhich are part of wider Cyber-Security and Telephony Improvement programme) producethe required products, to the required standard of quality and within thespecified constraints of time and cost. The project manager is also responsiblefor the project producing a result which can achieve the benefits defined inthe business case.

Key Duties;

Clearly and effectively communicate, directand motivate the project team. Clearlyand effectively communicate complex issues with clinical and non-clinicalpersonnel, non- Digital personnel in an effective and simple way using a rangeof communication techniques. Ensureall organisations involved are negotiated with to ensure issues are rectifiedquickly and effectively to maintain project flow. Influence and persuade stakeholders andproject steering groups. Engage with stakeholders, users and decisionmakers using workshops and formal presentations. Manage third party supplier relationships /account managers. Reportto the project steering group (and Programme Director - Digital Systems)through highlight reports and stageassessments various information regarding delivery and performance. Liaisewith the project steering group or its appointed project assurance roles toassure the overall direction and integrity of the project. Knowledgeof project management skills gained through professional qualifications inleadership and management. Experiencein managing projects through the full lifecycle in line with the Trusts Digitaldelivery framework and based on Prince 2 project management methodologies. Prepareproject, stage and, if necessary, exception plans in conjunction with teammanagers, and appointed projectassurance roles, and agree them with the project steering group. Manage business and project risks using RAID,including the development of contingency plans. Toinvestigate and disseminate complex enquiries where there may be differingviews / assist with solutions and decision making based on evidence, data andoptions gathered. Managethe pre-project processes leading to the definition of the project and approvalof its business case. Effectivelyplan, resource and monitor the project with consideration of other departmentalresource commitments. Handoverthe project to operational support teams in a manner consistent with theworking practices and requirements of thoseareas. Ensurethat third party support is handed over to the operational support teams withclear escalation along with service level agreement pathways and documents. Demonstrate a high ability in using a rangeof Microsoft Office tools. Act inprofessional manner with members of the public and patients when visitingclinical and non- clinical areas. EnsureTrust policies and procedures are aligned to any change or systemimplementation or redirection ensuring all non-Digital departments and engagedand external dependencies are considered. Agree technical andquality strategy with appropriate members of the project steering group. Independentlywork to agreed objectives, the Digital project framework and incorporatednational guidelines in line with Trust Digitalstrategy. Formulatingaction plans to meet local and national requirements and mobilising teams toensure actions take place. Ensure appropriate local change managementplans are in place to embed sustainable solutions. Manage the budget in line with agreedexpenditure constraints. Managestaff within the project team to ensure actions are agreed and performed asagreed in the project plan. Liaisewith team leads (including testing, training, application support, development,information and finance) to ensure all aspects of the project are appropriatelyidentified, resourced and scheduled. Assistwith various tasks as required pertaining to the Digital programme of work suchas resource management for the local workflow and that which may affect otherhospital teams and resource. Liaisewith other project managers to ensure dependent project work and sharedresource is effectively managed. Beresponsible for maintaining various project monitoring systems and useadministrative and planning tools as directed by the Programme Director -Digital Systems. Ensureappropriate research is undertaken and benefit realisation plans are in placeto release and track agreed benefits using various research tools, time inmotion studies and complex surveys. Be asystem specialist and be cited on local and national standards for given areasor functions and, including NHS contractual standards, to understand how it mayimpact the organisation with regards to business change. Able tomaintain continuous concentration in sporadic cycles within own work andmonitoring performance of others for reporting and data analysis. Support staff and the project to deal withany issues that may arise. Person Specification

Personal Qualities

Essential

Experience of managing significant workload. Experience of meeting tight deadlines. Extensive travel around the County will be required.

Qualifications

Essential

A level or relevant equivalent experience with NHS Project Delivery. Working knowledge of project delivery frameworks such as PRINCE 2.

Desirable

PRINCE 2 qualification ILM course 3 and above

Experience

Essential

Experience in the delivery of Digital and business change projects. Experience of delivering concurrent projects. Experience managing third party suppliers. Experience in the definition of projects and business case production. Working knowledge of the NHS. Experience of delivering all types of IT project. development, implementation, infrastructure and integration projects Experience of Information Governance guidelines Experience of managing project budgets. Experience of managing server-migration projects Experience of working in Cyber Security

Desirable

Experience of reporting to executive level project steering groups. Experience of delivering projects across multiple geographical areas/ organisations. Resource Management Team Leader experience Managing telecoms systems

Skills & Knowledge

Essential

Understanding of NHS Digital strategy. Knowledge of deploying systems. Communicate with range of staff levels / roles in team environments outside of Digital, clinical and non-clinical, with sensitivity to the data or issues being relayed. Relays and explains complicated issues to staff operating at varying levels of understanding. Relays and explains service issues and negotiates with suppliers for resolution. Communicate with range of agencies, suppliers and external organisations NHS or other. Ability to represent department and role of project management as a supporting mechanism for service development. Advanced (equivalent to European computer driving licence - ECDL Advanced) Microsoft Office Professional user. Demonstrable knowledge of Microsoft Project. Demonstrable knowledge of telephony systems. Demonstrable knowledge of cyber-security Knowledge of Microsoft Outlook email services. Knowledge of Internet search tools.

Desirable

Knowledge of gateway review, project management, and management of risk. Knowledge of the following systems: - Patient administration systems - Solutions developed / presented through Web Technologies Presentation skills Facilitation and business change skills ECDL qualification. EPM solutions

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