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2 months ago

Leicester, United Kingdom Flogas Full time
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Business Unit: Sales and Marketing

Location: Leicester (Syston)

Join Flogas Britain - Off-Grid Energy Leaders


At Flogas, we're not just offering a job; we're offering a chance to be a key player in an organisation that's at the forefront of innovation and change. As our company continues to grow and expand its horizons, we need creative minds who can embrace evolution and lead with a fresh perspective. Your passion for sustainability aligns perfectly with our commitment to creating a more sustainable future.

About the role


Join 1,300 (and counting) colleagues at Flogas, doing energy right. Develop your career in a team where you matter, and there’s lots of room to grow and develop, as we work together to deliver more for our customers.


What you will be doing


You’ll do energy right by all your customers, whether you’re helping set up a new account in double quick time for a mother with a newborn or delivering innovative energy solutions for a national chain of retail stores. As a Customer Experience Advisor with Flogas, you’ll take responsibility for finding answers to every query and solutions to every challenge so that hundreds and thousands of homes and businesses across the UK have the energy they need, when they need it. From deliveries to pricing, you’ll be an expert advisor and a talented negotiator who gets things sorted in double quick time, no matter how busy it gets. And through it all, you’ll do right by your team, too, supporting them, just like they’ll support you.


About You


We know that sometimes people can be put off applying for a job if they don't tick every box, if you're excited about working for us and have most of the skills or experience we're looking for, then please apply, regardless of whether you meet all the requirements outlined in this profile.


•Experience in a role where you’ve worked with your customers to solve their problems
•Proven experience of working in a busy environment, successfully prioritising and managing multiple tasks, whilst achieving great results
•Good MS Office skills, and strong attention to detail
•Talent for communicating clearly over the phone and in writing on email and web chat
•The ability to negotiate well and be comfortable working with numbers – from customer bills to pricing
•Drive to do right by your customers and your team


How we will reward you


Competitive starting salary Discretionary bonus scheme Great annual leave package with opportunity to purchase up to 5 days extra leave Enhanced family friendly package Death in Service Contributory pension scheme Employee Volunteer Day’s to support the communities where you work and live Learning and development opportunities to develop your skills, knowledge and talent Access to a fully funded eye test and flu jab Access and discounts on a range of health and wellbeing services i.e., health cash plan, discounted gym membership and our employee assistance platform Access to our very own benefits platform which provides discounts to over 900 retailers, including days out, holidays and retail stores

Diversity, Inclusion, and Flexibility:


Flogas Britain are committed to fostering diversity and inclusion across our workforce. We actively encourage applications from candidates of all backgrounds, regardless of gender, age, sexual orientation, disability, ethnicity, or any other factor. We strive to build a diverse and supportive culture of respect and fairness for all.

As an inclusive employer, we recognise the importance of achieving the right work-life balance that works for you. Our people work differently depending on their role and needs, from hybrid working to flexible working arrangements. We are open to discussing alternative working arrangements - such as part-time hours and job shares, so please feel free to raise this with us.

About us


Flogas Britain is one of the largest distributors of off-grid energy in the UK and has over 35 years’ experience of providing solutions to both commercial and domestic customers, principally in the form of liquid gas. The business has a longstanding record of organic growth driven by new installations, underpinned by a strong technical engineering expertise and capability, which combined with a number of bolt-on acquisitions have resulted in its market share increasing from 10% to over 30%.

The business is at the forefront of the energy transition having developed a prominent track record in converting customers from higher emissions fuels to lower carbon and cleaner solutions for the last decade and is well placed with a significant range of opportunities to develop and diversify into New Energies into the future in line with our 2040 vision to provide 100% renewable solutions to customers.

The recent acquisition of Protech by Flogas Britain further extends the business’ capabilities in this regard to provide innovative and lower carbon solutions into the commercial sector; combining renewable-ready gas combustion with alternative technologies such as heat-pumps, solar power and electric vehicle charging to provide a complete solution to customers and assisting them on their own path to net zero.

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