Travel and Hospitality Administrator

2 weeks ago

London, United Kingdom Howden Group Holdings Full time

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. 

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

Howden is looking for a Travel and Hospitality Administrator to assist the Senior PA’s across the business to organise business travel on the company jet. You will also support the Operations Manager and wider Hospitality team to deliver the best travel experience possible and follow with timely and accurate invoicing for all travel/events.

Please note that this is a full-time, permanent role based in our London office. The expectation is to be onsite 2-3 days per week on average.

Role Responsibilities:

Liaise with senior PA’s to raise awareness of the private plane, and to support the booking process from initial enquiry through to completion of the trip

Manage the invoicing and cross-charging process for travel on the private plane

Coordinate the delivery of appropriate on-board refreshments

Deliver guidelines on booking process

Become the Group Subject Matter Expert (SME) for the private plane

Act as point person for the Group Chairman, Group CEO and their PA’s for all planned trips

Deliver training, guidance and advice to all travel bookers in the business

Support with ESG, cost and SLA/KPI reporting for the private plane

Work closely with the Finance Business Partner in relation to invoicing from Volare

Produce weekly MI to share with Finance and Volare confirming latest schedule to base invoicing on

Support the Operations Manager and wider Hospitality team with general invoicing and cross charging

Support the Business Travel and Hospitality teams with general admin support on major travel bookings and events

Role Requirements:

Previous experience in a similar administrative role. Specific experience within the travel industry would be advantageous, but not essential.

Ability to work in a fast-paced dynamic environment.

Strong stakeholder management skills.

Ability to manage fluctuating workloads with a flexible approach to the fulfilment of work commitments

Our Culture: People First

We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:

• An employee-ownership model 
• Aligned external investors
• The trust and integrity born of friendship
• Expertise
• Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention. 

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone. 

Diversity & Inclusion


At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

Permanent

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