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2 months ago

Bedfordshire, United Kingdom Victim Support Full time

Team Leader- Independent Domestic Violence Advisor

We have an exciting opportunity for a Team Leader to join the Specialist Services team in Bedfordshire, working 37.5 hours a week. 

Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it?

Do you have resilience and adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

County/Borough Bedfordshire Office location Luton Full time/Part time Full time Hours per week 37.5 Work schedule Monday to Friday Basic Salary £31,110 per annum Contract type Permanent DBS required? Yes Police vetting required? No Closing Date 02/08/2024 Ref No 5652

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Ongoing training & support with opportunities for career development & progression

About this role:

This role supports the service across Bedfordshire. As a Team Leader for the Specialist Services team you will:

Have line management responsibilities for the team from across all our local projects Attend and Chair local MARACs and other partnership meetings

You will need:

A qualification as an IDVA or ISAC Experience of developing and maintaining partnerships and pathways within a multi-agency and legislative framework Knowledge of legislation relating to equal opportunities and diversity, safeguarding and risk assessments Practical understanding of the requirement for confidentiality and safe working practice and maintenance of files in accordance with the Data Protection Act and other legal requirements Experience of working in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery Demonstrable experience of providing crisis management, support and guidance in sometimes stressful and difficult situations to a team with a client service focus Have excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals Work without direct supervision, prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner Gather, analyse and use information and evidence from different sources to solve problems and report on data quality and compliance Sound IT expertise with the ability to use a range of software including: Word, Excel and Case Management systems Self-aware and committed to own continuous development