Internal IT Support

1 month ago

Oxford, United Kingdom Incite Insight Full time

This is a role based in Oxfordshire in areally interesting company we need someone who loves technology andwants to build a career in IT you must have a good basic grasp oftechnology andterminology.


KeyResponsibilities: You will be responsible fordiagnosing and resolving hardware and software issues ensuring theefficient operation of enduserdevices

  • Provide firstline technicalsupport to internal staff resolving hardware and software issuespromptly.
  • Install configure and maintainenduser devices including desktops laptops andperipherals.
  • Assist in the administration andmaintenance of IT infrastructure including servers routers andswitches.
  • Respond to help desk tickets andinquiries in a timely & professionalmanner.
  • Conduct regular system and softwareupdates to ensure security andperformance.
  • Educate and support endusers ontechnology best practices andusage.
  • Collaborate with external vendors forequipment procurement and maintenance.
  • DocumentIT processes procedures and troubleshooting steps for knowledgesharing.
  • Participate in IT projectscontributing to the planning and implementation of newtechnologies.

Experience:The ideal candidate should possess thefollowing:

  • Experience with Windowsenvironment (10 11 Serverand 2022)
  • Proficiencywith MS Office/365
  • AD DNS DHCP Group Policyadministration experience
  • Handson experiencewith computers laptops printers and mobile devices including setupadministration andrebuilding.

DesirableSkills/Nice to Have: In addition to the keycompetencies the following skills and experiences aredesirable:

  • O365/Azure Administrationexperience including Teams SharePoint Online Email (Hybrid topremise)
  • BackupSoftware
  • VMware
  • Wireless
  • AntiVirus
  • NetworkedPrinters
  • VPN
  • PowerBI
  • MDM
  • Writing ITDocumentation
  • Familiarity with Ubuntu and MacOS

PersonalSkills: The successful candidate will demonstratethe following personal skills:

  • Highlyselfmotivated
  • Eagerness to consistently improvethemselves and the IT environment.
  • Goodinitiative and problemsolvingabilities
  • Willingness to go above and beyond toensure issues are resolved.
  • Strong written andoral communication skills
  • Proactive insuggesting improvements and solutions.
  • Abilityto remain calm under pressure and manage varying demands andworkloads.

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