Client Success Account Executive

2 weeks ago

Gateshead, United Kingdom FIS Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

No Degree

Travel Percentage :

1 - 5%

Are you curious, motivated, and forward-thinking? At Worldpay you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.


We are the world’s leading payment provider offering a full-service end to end solution that encompasses global card acquiring, gateway, treasury, and alternative payment products. Our range of solutions and sector experience is unparalleled. You will be working within an award-winning team that places emphasis on professional and personal development while simultaneously meeting our demanding business objectives.  

About the team


Client Success Executives are experts in what we do, we operate across verticals that represent the most exciting opportunities for EMEA eCommerce and Omni Channel growth - Gaming & Trading, Digital Content & Financial Services, Airline, Travel & Hospitality and Global Retail – and in doing so we are privileged to support many of the world’s most dynamic organisations. Corporate Support is a constantly changing and fast paced function made up of proactive, innovative and customer focused individuals.

They work in conjunction with Business Development, Relationship Management, and Implementation teams to provide an outstanding customer experience which differentiates Worldpay from its competitors to win new business and retain existing clients. The team provide best in class support by engaging with their customers to build a detailed understanding of their needs, proactively analysing their payment data, and maintaining in-depth knowledge of products and the Industry.

What you will be doing


The Client Success Executive role is an entry point into EMEA Corporate Support from which you will receive excellent training to be able to solve problems for our Tier 3 customers and perform support activity on tier 1 and tier 2 accounts, while working alongside more senior members of the team.

This will then lead to excellent career opportunities and progression within Global eCom.

  • You will be required to proactively manage and build strong relationships working as part of an account team. You will need to work collaboratively with key stakeholders from within the wider business to drive change and find timely solutions for your customers queries. You will be required to develop and maintain in-depth knowledge of Worldpay products and demonstrate comprehensive industry knowledge.
  • Answering customer inquiries, primarily over e-mail and telephone, within specified service levels
  • Recommending best approach on customer operational issues with appropriate escalation
  • Driving actions to resolve issues, including providing high quality responses and coordinating efforts across teams in EMEA and across the wider business
  • Supporting the Commercial and Relationship teams to win new business and retain existing customers
  • Accurately updating and maintaining customer information in back office systems
  • Planning and conducting training for customers to enable them to self-serve
  • Providing customers with information to help inform and educate


What you bring:

  • You have worked in a customer relationship role where technical customer queries were the norm, preferably in the payments industry.
  • Build understanding and trust with internal and external stakeholders to deliver excellent service
  • Developing innovative and viable solutions to support customer growth
  • Highly organised with good time management skills
  • Drive and ownership of opportunities through to completion
  • A team player, developing and building relationships to build and deliver better solutions for the customer, colleagues, and the business
  • A curious mind and a thirst to build knowledge to enhance performance
  • Self-motivated and results driven
  • Clear and proactive communication, both written and verbal
  • Strong affinity for technology


Added bonus if you have:

  • A technical background with Payments industry knowledge
  • Relationship building experience in an operational role
  • The ability to challenge the information you receive to test and validate before acting
  • Any of the language skills of French, Italian, German or Spanish


What we offer you

  • A competitive salary and benefits
  • A variety of career development tools, resources and opportunities
  • The chance to work on some of the most challenging, relevant issues in the payment industry
  • Time to support charities and give back in your community
  • Hybrid working 2 days a week office based, 3 days a week from home.
  • Hours Monday – Friday between 9am – 5pm (UK time)

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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