KYC Operations Managers

2 weeks ago


Sunderland, United Kingdom Deloitte - Recruitment Full time

Role: KYC Operations Managers (VP and AVP)

Location: Hybrid – Sunderland (North East England) 2 days a week onsite

Start: ASAP

Duration: 6 months (inside IR35/Umbrella Company)


THE ROLE


This is an exciting opportunity to be part of a dynamic large-scale operation in the banking industry.


Overall purpose of the role:


  • Lead a team to deliver exceptional customer service to clients and potential clients
  • Achieving performance metrics, whilst driving continuous improvement, delivering the expected results
  • Introduce energy and motivate your team to embed a culture of high performance and service excellence
  • Act as key member of the Leadership team, engaging in a range of business challenges across the banks Payments Merchant Services 

Your day-to-day activities will include:

  • Manage the daily running of operations, including effective resource planning and implementing strategies. 
  • Develop a positive control culture, where risk and governance is at the front of mind
  • Setting and meeting performance targets for speed, efficiency and quality
  • Ensuring all relevant communications, records and data are updated and recorded
  • Build and maintain a successful team
  • Reviewing performance and identifying training needs
  • Create and distribute reports where required with a focus on reporting against targets
  • Coaching, motivating and retaining staff

Stakeholder Management and Leadership

  • Building and maintaining relationship building across our internal and external stakeholders, agreeing best practice /monitoring conformance to key metrics
  • Work closely with stakeholders and the wider Leadership Team to help implement key initiatives within the operation.

Decision-making and Problem Solving

  • Identify and implement improvement opportunities to support improved customer servicing or reduce operating costs
  • Support the identification of root causes of customer/colleague concerns and complaints and ensure this is fed back to local leadership/specialist teams.

Risk and Control Objective

  • Take ownership for managing risk and strengthening controls in relation to the work you do.
  • Understand the appropriate Policies & Standards applicable to the role through reading the Code of Conduct and other training allocated.
  • All mandatory training completed to deadlines and understood within given timescales.
  • Where applicable, all risk events (incidents) or control failures to be escalated in accordance with advised procedures.

Experience & Skills Required

  • Strong stakeholder management skills and experience of working with key stakeholders up to Senior Level e.g. Financial Crime and Relationship Teams would be beneficial
  • Ability to support people through change and deliver high performance
  • Exceptional communicator, able to liaise with stakeholders and team members
  • Excellent people skills with a strong focus on team working within a high performing environment
  • Strong time management skills to be able to proactively manage your workload effectively to complete complex and high-priority tasks within target timescales. 

Desirable experience:

  • Knowledge of Banking products and services and associated legislation e.g. Code of Banking Practice.
  • Knowledge of regulatory and risk requirements relating to customers.
  • KYC Knowledge and Experience.


#Li-hybrid


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