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Patient Pathway Support

2 months ago

Croydon, United Kingdom Croydon Health Services NHS Trust Full time

Job summary

Patient Pathway Support ( Band 2)

An exciting opportunity has arisen for an Patient Pathway Support to join the Pod 5 administrative team, forRestorative Dental, Orthodontic and Maxillofacial services.

The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed in a timely manner. The post holder will also act as the point of contact for patients regarding all administrative issues relating to the patients' pathway of care.

Interview date : TBC

Once we have sufficient applications the post will close

Main duties of the job

The post holder will be responsible for delivering an effective and efficient support service to specialty Point of Delivery teams (POD), to assist in the provision of quality patient care. This will include general clerical and administrative duties that support the administrative elements of the entire patient pathway.

The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway.

About us

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

Job description

Job responsibilities

***Please see the attached supporting document which contains more information about the role in the job description and person specification***

Person Specification

Qualifications and Education

Essential

Educated to GCSE/ O level or equivalent including Grade C or higher in Maths and English NVQ Level 2 or equivalent

Desirable

Evidence of on-going continuous personal development (CPD) and training

Knowledge and Experience

Essential

Experience of prioritising own workload in a highly pressurised working environment Experience of customer service in a multi-cultural environment Demonstrates understanding of importance of maintaining privacy and dignity

Desirable

Knowledge of NHS targets Experience of working in a healthcare environment Working knowledge of healthcare based IT systems

Personal Qualites

Essential

Excellent organisational skills Evidence of being a team player Able to communicate accurately and effectively

Desirable

A good understanding of MS Office packages