Eastern Region – Membership Systems Manager RMS

2 months ago

Chelmsford, United Kingdom UNISON Full time

About this job

UNISON is Britain’s leading public services trade union, with over 1.3 million members working in the public services, private, voluntary and community sectors and in the energy services. We employ 1200 staff, approximately 370 at our national centre in Euston, central London and the remainder in our twelve regions across the UK, including Northern Ireland. UNISON is the leading union in local government, the NHS, community and voluntary sector, education and children services and a range of private and public sector employers where we negotiate pay and terms and conditions of employment.

UNISON Eastern has 87,000 members and over 500 volunteer activists. The Membership Systems Manager is responsible for ensuring that our membership database is accurate and kept up to date. The manager will also extract reports from the database and ensure that the union can deliver consultations and industrial action ballots that are legally compliant.

We are looking for a customer focused individual who can fill this role by managing and supporting the Membership Services team to deliver and maintain the high level of services direct to our Branches, Members, and colleagues in the region and other UNISON offices.

The successful candidate will need to

effectively manage the Eastern Membership Services department and general office and its functions. Be responsible for staff training and development. Ensure the maintenance and improvement of service standards with departments and Branches Maintenance of the Membership database.

In order to complete this role effectively you will need to be able to demonstrate excellent communication skills, both written and oral, have great interpersonal skills, have experience in motivating a team, able to prioritise yours and team’s workload to meet deadlines which will include decision making within guidelines and following UNISON policies and procedures, to be a key player of the management team and report to the Regional Management Team, the ability to control and monitor income received into the region. An understanding of Trade Unions and their objectives would be an advantage, but not essential.

Excellent benefits include 32 days of annual leave, final salary pension scheme and much more.

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