Customer Experience Advisor | S1 | Retail

4 months ago

Carmarthen, United Kingdom Santander Full time
Customer Experience Advisor | S | Retail & Business Banking | Customer InteractionsCountry: United Kingdom

Join our community

We are currently recruiting Customer Service colleagues working . hours per week with a starting package of £, pro rata this is made up of a base salary of £, pro rata along with an additional £  flexible benefit and up to a £, discretionary performance related bonus.

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.

The difference you’ll make

Acting as the first point of contact for customers in branch or over the phone

Assisting with day-to-day transactions, queries and servicing

Answering customer calls into our contact centre

Building relationships and finding solutions

Developing your knowledge of services and products to help our customers

Identifying new ways to improve the customer experience

What you’ll bring

Proven ability to deliver outstanding customer service either from a face to face or a telephony background

The ability to communicate effectively with customers to truly understand their needs

You will require the right to work in the UK (please see details below)

It would also be nice for you to have

A real desire to go above-and-beyond for customers

Effective team working skills with a flexible, can-do approach to work

Openness to a broad range of activities even if outside of standard expectations

Ability to grow, adapt and change accommodating business needs and priorities

What else you need to know

In a part time Branch based role, you’ll be working . hours across Monday to Saturday across the hours of :am – :pm.

The role is based in our Carmarthen branch.

Everyday Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

Starting salary of £, pro rata plus a £ annual cash allowance to spend on our great range of benefits

days’ holiday plus bank holidays, which increases to days after yrs service, with the option to purchase up to contractual days per year

Eligible for a discretionary performance-related annual bonus

Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, and health assessments

Free access to a range of digital health services, including GP 

Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass

We put % of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to .% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer

Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additionallife assurance and critical illness cover

Support your favourite causes through charitable giving and our community partnerships

Share in Santander’s success by saving or investing in our share plans

/ access to an online employee discount platform including retailers, entertainment, eating out, travel and more

Right to work in the UK

Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made. 

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