Call Handler

1 month ago


Bradford, United Kingdom Kings Security Full time
Key Purpose of the Job

Toreceive and action incoming telephone calls and any other means ofcommunication obtaining all necessary information; giving advicewhen appropriate; allocating an appropriate graded response tocalls; and distribute as per standard operatingprocedures.

KeyJob Responsibilities
Provide aninitial response to incoming information and enquiries fullyrecording events conforming to the IMS drop downsystem.

To answer incoming internal and external calls ensuring internalcustomer service standards aremet

To be fully conversant and apply all procedures as set out in IMACmanuals completing entries for events in compliance with theprocedures

To receive and disseminate intelligence/information to the securityand law enforcement community in a timelymanner

To contact emergency services whenrequired

Operate emergency response centre equipment and systems ensuringefficiency incommunications

Alerting management and the customer of any apparent linkedincidents.

To carry out other such duties which are consistent with the natureresponsibilities and grading of therole

To provide a positive experience for customers ensuring prompt andaccurate information iscaptured.

Any other reasonable requests from the IMACManagers.

Assist Cencon CCTV and Alarm monitoring teams with alarm callsusing Sentinel Alarm monitoring equipment or any other equipment asrequired and to cover break and mealperiods

Process alarmcalls.

To become fully conversant with all IMAC operations and be able toassist in any role as required under the direction of the IMACmanagementteam.

To actively support at all times company policy and best practicein the area of security with particular emphasis on the protectionof sensitive customerinformation

Implement and act in accordance with the organisations informationsecuritypolicies

Protect assets from unauthorised access disclosure modificationdestruction orinterference

Implement particular security processes or activities as requestedbymanagement

Report security events or potential events or other security risksto theorganisation

RequirementsEssentialrequirements for the job

Excellent customer service skills isessential
You must be conversantwith windows based computer systems and understand MS Word Exceland Outlook.
You will work wellboth as part of a team and as anindividual.
Have a pro activeapproach to meeting the demands of our clientbase.
You will be well organisedpossess strong communicationskills
Have the ability to workaccurately under pressure to meetdeadlines.
Experience within asimilarrole

BenefitsSupportive and Collaborative Environment
Company Health CarePlan
CompanyPension
LifeInsurance
25 days holiday plusBank Holidays
DevelopmentOpportunities
ReferralScheme
Employee RecognitionScheme
Employee BenefitsProgramme including shopping vouchers and discount; up to 1200 ayear on reals savings for everydayneeds
Cycle to WorkScheme
Wagestream Get instantaccess to your wages through our financial wellbeingtool.


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