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IT Support Technician

4 months ago

Edinburgh, United Kingdom HAYS Full time
IT Support Technician

Technician 3
Rate£24.18/Hr through UMB
LocationStandard Life House 30 Lothian Road - Edinburgh EH1 2DH
Contract 6 Months
Your new role:Experienced senior engineers required to man a new TechBar for Business. The role will be varied in nature, with the engineers asked to investigate hardware issues, general software issues and general advice IT advice related to queries. The engineer will be liaising with internal business teams to gather learning material and sharing this with the end-user base to drive M365 User adoption.
Technical Skills

Experience of Core Microsoft 365 Products:Office 365Exchange onlineSharePoint / OneDrive onlineTeamsWindows 10 and Windows 11 OSAzure MFA (Multi-Factor Authentication)Igel OS (awareness of Igel OS existence as potential Igel laptop)Intune/Mobile Device ManagementLifecycle management Device provisioning (Autopilot)Understanding of how device compliance worksExtraConditional Access Active Directory (and hybrid on-premise)LAPS (Local Administrator Password Solution)Support of the following device typesWindows OSMobile devices – iPad/ IOSAndroidLaptops / Surface devicesSupport of cloud print solutions (HP Secure Print)Experience of ticket management systems (ServiceNow)
Other Skills RequiredWorking within an agile teamExcellent Customer Facing Skills – Approachable, Friendly, Welcoming, Personable, Attentive, Focussed etc.Able to articulate clearly, and communicate at all levels.Keen to Learn and stay Current, Interested in TechnologySelf-Motivating and willing to expand knowledgeExcellent Listening Skills, able to interpret and comprehend non-technical fault descriptionsPatientAble to Work under PressureAble to Follow ProcessAble to PrioritiseUnderstands and Supports the Tech Bar Ethos – A friendly Face and Help When You Need itComfortable transferring knowledge of full functionality to end-users demonstrating the art of the possible within the M365 application stack
Next StageConversation with a recruiter to assess suitability.
Start DateASAP

 
Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role – please let me know.

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