Neighbourhood Officer

We are looking for a Neighbourhood Officer to join the Neighbourhood services team in this exciting role. This is a fantastic opportunity where you will be managing properties in various areas within the Pendle district. This role is field based; you will balance your time between working in the field and from home.

You will be focusing on the delivery of high-quality tenancy management services, providing excellent customer care, making a difference in neighbourhoods and working to improve the lives of our residents. You will be visible and accessible in our communities, engaging our customers and local partners working together to build neighbourhood resilience.

We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.

Requirements

Outline of Key responsibilities for the Neighbourhood Officer...

• You will be responsible for showing customers around empty properties and carrying out lettings in accordance with our policies & procedures
• You will provide advice and assistance to our residents on all housing matters so they can successfully maintain their tenancy. This includes information on legal rights, responsibilities of their tenancy agreement and managing any welfare and safeguarding concerns.
• You will be the point of contact for housing management services on a patch, including the enforcement of the Association’s conditions of tenancy, particularly in relation to the condition of property and/or garden.
• You will work as part of a team to deliver excellent customer service and meet all performance objectives.

We are looking for someone who has…

• Full UK drivers licence and access to a car as the role is field based
• Experience and knowledge of housing/ lettings or ideally social housing
• Experience of working with a diverse range of customers and dealing with a variety of situations.
• Experienced in faced to face customer service
• Solution focused and experience in working with customers and stakeholders.
• An ability to manage confidential and personal information appropriately and sensitively.
• Personal resilience to deal with a fast paced, demanding role juggling a number of tasks at once

Benefits

In return, we are offering the successful candidate in the Neighbourhood Officer role…

• Starting salary of £29,582 per annum
• Annual pay scale increase
• 27 days holiday (rising to 32 over 5 years’ service) + bank holidays
• Hybrid working
• You will be working 37 hours per week, Monday – Friday (occasional evening or weekend working depending on business needs). Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.
• Wide range of technical, professional, and personal development training opportunities
• Attractive pension scheme
• Health and wellbeing benefits including access to GPs
• A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
• We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
• To view the full range of our award winning benefits click on the Employee Benefits Link

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay

Please ensure you fully answer the questions on the application form.

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

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