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Service Delivery Lead

4 months ago

Fleet, United Kingdom CV Library Full time

At CV-Library we have a clear vision, we want to help the world to work by matching job seekers and businesses on the global platform they need to succeed.  

Our mission is also clear for all our team, we help people find jobs and develop their careers and we help businesses find the talent they need to succeed. This also applies to our own businesses within the CV-Library group too 

We ensure that every piece of work we do at CV-Library ensures we can achieve this, it makes us who we are We have a fun and vibrant culture where results are expected, recognised, and rewarded. Our people make us who we are, we also happen to be a very talented bunch We are currently looking to recruit a Service Delivery Lead to join our growing company.

Key Responsibilities

  • Run Service Transition processes on projects and changes to assess and ensure the smooth delivery of services into operational use.
  • Facilitate engagement sessions and workshops with impacted Tech teams to understand requirements and define responsibilities for supporting and managing new services once operational.
  • Contributes to the definition of criticality criteria and the quantifiable and qualitative impacts on the organisation arising from the loss of systems' availability, integrity or confidentiality.
  • Contribute to the continual review and improvement of Service Transition tools and process.
  • Reporting on projects, releases, and deliveries in Service Transition.
  • Contributes to both the Business impact assessment and readiness plan taking into consideration any activities required to integrate new processes into the BAU environment.

Requirements

Essential Requirements

  • Experience in Service Transition, Change Management, Release Management, IT Project Management, Service Design, or other IT Service Management discipline.
  • Positive and ‘can do’ attitude.
  • Solutions focused, especially when dealing with issues.
  • Resilient when faced with challenges.
  • Adaptable and willing to learn.
  • Methodical and analytical thinker with great diligence.
  • Able to analyse information and make informed decisions.
  • Influencing, collaboration and communication skills.
  • Able to manage and prioritise a varied workload.
  • Familiar with SLA and OLA purpose and how they should underpin the contract for the supply of services.

Desirable Requirements

  • Experience of Governance and knowledge of Infosec and Data Protection
  • Awareness of Cloud technology.
  • Awareness of IT development and infrastructure concepts.
  • Experience in running workshops or large meetings.
  • Experience of working with IT project/programs and/or work streams.
  • Experience of the introduction or transition of new IT systems.
  • Knowledge of Agile and Waterfall project methodologies.

Benefits

If we haven’t already captured your interest and sparked your excitement at the prospect of joining us, then perhaps the below will:  

 

  • 23 days annual leave, plus an additional day for your birthday
  • Regular team incentives and social events, including annual Christmas and Summer parties
  • Staff Gift Shop
  • Life Insurance and Company Pension  
  • Employee Assistance Programme (Mental Health & Well-being support)
  • Great culture and work environment
  • Access to MediCash

 

At CV-Library, we are a team. We welcome the best talent to work for us, irrespective of race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability (visible or non-visible). 

 

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements.