Administrator – District Nursing Out of Hours and Overnight Team
4 weeks ago
Job summary
We are pleased to offer an opportunity for a part time Band 3 Administrator for the District Nursing Out of Hours and Overnight Team.
You will provide a comprehensive support service to the District Nursing Out of Hours and Overnight Team which is an integral part of the Adult Community Services Division with the Integrated Care Directorate. You will be responsible for the processing of new referrals and discharging patients via the relevant trust systems. You will be responsible for managing the relevant team Microsoft Outlook inboxes and relaying messages to the clinical co-ordinators in a timely manner.
The working hours and pattern for this role are 16:30-00:00
Week One: Monday, Tuesday, Saturday, Sunday
Week Two: Thursday, Friday
Main duties of the job
To provide a customer friendly, responsive service at all times ensuring all contacts are dealt with confidentially and sensitively To use a range of communication skills to develop excellent working relationships with staff in the team and other users of the service. Responsible for provision of courteous and effective communication service to referrers, all staff groups, patients, relatives, visitors GP's and external agencies. Receive and respond to a range of enquiries in a courteous and efficient manner To alert the clinicians promptly to urgent referrals and other patient information and to understand and implement escalation processes should they be required To deal with patient enquiries with tact and diplomacy To prioritise and action incoming and outgoing mail, including email, with the timely dissemination of information as required. To be able to collect all relevant information from a referrer so that the call can be processed as quickly as possible to the right clinician. To demonstrate the ability to communicate effectively using alternative methods when required in order to prevent barriers between staff and patients.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
We are currently in process of updating our values. For the latest information around our values and behaviours, please visit our careers website
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:
We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible.
In line with the Trust's Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, nationality, religion, marital status, social background or trade union membership
Person Specification
Qualifications
Essential
GCSE English Language/Maths or equivalent
Desirable
ECDL or equivalent qualification NVQ Level 3 or equivalent experience RSA level two or equivalent
Knowledge, Skills and Experience
Essential
Experience of using Microsoft Office Proven work experience in an administrative role Excellent communication and interpersonal skills Experience of working within tight deadlines Excellent keyboard skills Ability to work in a high pressure environment Excellent time management skills
Desirable
Experience of using Patient Centre Previous experience of the DATIX system Knowledge of EPR (Electronic Patient Record)-
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Salford, United Kingdom Northern Care Alliance NHS Foundation Trust Full timeWe are pleased to offer an opportunity for a part time Band 3 Administrator for the District Nursing Out of Hours and Overnight Team. You will provide a comprehensive support service to the District Nursing Out of Hours and Overnight Team which is an integral part of the Adult Community Services Division with the Integrated Care Directorate. You will be...
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