Hospitality Team Member

1 week ago

Cambridge, United Kingdom YHA Full time
Hospitality Team Member - YHA Cambridge

Looking for work opportunities in hospitality?

YHA Cambridge is one of YHA’s oldest and best-loved hostels, providing superb, modern accommodation for those looking to explore the historic city of Cambridge. The youth hostel is in a prime location, only three minutes’ walk from the train station so easily accessible. YHA Cambridge is a vibrant hostel with a bustling cafe-bar. We are looking for a dynamic, hard-working team member  willing to work five days a week, weekend included, with some experience and excellent customer service skills who thrives in a busy international environment.  You will need to show initiative, passion for customer service and able to work with minimal supervision. 

Our hostel offers an entirely distinctive workplace, far from the ordinary office setting. At YHA Cambridge, we believe in valuing our team members and ensuring they have access to great perks:

  • Competitive hourly rate: We offer a pay of £11.44 + £1.20 Local Living Allowance per hour (this role is flexible, 25-37.5 hours per week, permanent contract).
  • Exclusive benefits: Enjoy access to YHA's staff discount and cashback portal, allowing you to save on your everyday purchases.
  • Free YHA Membership: Receive a complimentary YHA Membership each year.
  • Travel and adventure: Discover new places with 10 free hostel stays per year for you and up to 3 friends or family members.

There's a multitude of advantages to being part of the YHA team. To explore more about the benefits we offer, visit our YHA Jobs website today. Join us for a unique work experience and discover the YHA difference for yourself.

Become a Vital Part of Our Inclusive Team at YHA - Your Journey Starts Here

At YHA, we believe in the power of diverse perspectives and unique experiences. Our vision is to create an environment where every individual is celebrated for who they are and what they bring to our team.

The Role: Your Key Contributions

As a Hospitality Team Member, you'll play a crucial role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality, regardless of your background or experience.

Your Responsibilities

  • Providing warm hospitality and great customer service to all our customers, members and guests.
  • Working on reception and offering insights about the hostel and the local area, ensuring every guest feels informed and welcomed.
  • Utilizing our systems for efficient guest check-ins and check-outs and food & beverage sales and service.
  • Carrying out cleaning and housekeeping duties, ensuring a comfortable and clean environment for all guests.
  • Assisting in the preparation of food in the kitchen and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales. Suggesting enjoying dinner with us or offering a beverage or dessert as you assist with table service, ensuring a diverse and welcoming experience for all guests.

What We Value

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Ready to Join Us?

If this opportunity resonates with you, we invite you to submit your CV and complete our brief application form. Feel free to attach a cover letter to further express your unique qualifications and experiences.  If you require any assistance, our YHA Jobs website's contact page is available to support you.

Discover YHA

For more insights into the YHA charity, our unique culture, and rich heritage, please explore our jobs website. Our primary strategic priority is to make YHA accessible for all, an essential part of our charitable mission. We actively seek to build a diverse team, and we extend a warm welcome to applicants from all backgrounds. To find out more about this you can visit the EDI section of our website.

Learn More About Us

To gain a deeper understanding of what it's like to be a part of YHA, visit the 'Working for YHA' pages on our YHA Jobs website.

Join YHA, and let's embark on this incredible journey together. Your distinct perspective and experiences are valuable assets to our inclusive community.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to.

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title - Team Member

Keywords: Hospitality Assistant, Team Member, Hospitality Team Member

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