Hospitality Team Member

7 days ago


Cambridge, Cambridgeshire, United Kingdom YHA Full time
Role Overview

We are seeking a dynamic and customer-focused individual to join our team as a Hospitality Team Member at YHA Cambridge.

This is an excellent opportunity to work in a vibrant and international environment, providing exceptional hospitality to our guests and contributing to the success of our hostel.

As a key member of our team, you will be responsible for delivering outstanding customer service, working on reception, and assisting with various tasks to ensure a smooth and enjoyable experience for our guests.

Key Responsibilities:

  • Provide warm hospitality and great customer service to all our customers, members, and guests.
  • Work on reception and offer insights about the hostel and the local area, ensuring every guest feels informed and welcomed.
  • Utilize our systems for efficient guest check-ins and check-outs and food & beverage sales and service.
  • Carry out cleaning and housekeeping duties, ensuring a comfortable and clean environment for all guests.
  • Assist in the preparation of food in the kitchen and serve food and drinks with genuine warmth, hospitality, and pride.

What We Offer:

  • Competitive hourly rate: £11.44 + £1.20 Local Living Allowance per hour.
  • Exclusive benefits: Enjoy access to YHA's staff discount and cashback portal, allowing you to save on your everyday purchases.
  • Free YHA Membership: Receive a complimentary YHA Membership each year.
  • Travel and adventure: Discover new places with 10 free hostel stays per year for you and up to 3 friends or family members.

At YHA, we believe in the power of diverse perspectives and unique experiences. Our vision is to create an environment where every individual is celebrated for who they are and what they bring to our team.

Ready to take the first step in your journey with YHA? Apply now and become a part of our inclusive community.



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