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Work Health and Employment Coach Worcester City PCN

1 month ago

Worcester, United Kingdom SW Healthcare Full time

Job summary

This is anexciting opportunity to work in a brand new role within Worcester City PCN. Therole will give you a unique chance to work as a member of the Worcester City PCNteam, whilst also building links with a range of other local services and bepart of a county wide Work and Health coach network. We will particularlywelcome applicants with lived experience and those with strong connections to WorcesterCity.

Thesuccessful candidate will be part of the Workwell programme and will work withpeople from a range of backgrounds to help them return to work. They will workclosely with participants within the local community to assess the barriersthey experience in returning to work and provide support and coaching alongwith health and employment advice to overcome these barriers and return towork.

This rolewould suit someone with previous experience of coaching and mentoring, clinicalexperience is not required and training will be provided for the successfulcandidate.

Main duties of the job

The core purpose of the role is to support participants to Start, Stayand Succeed in work. The post holderwill be expected to work flexibly, using their judgement, training andprofessional experience to achieve this goal.This may include the following non-exhaustive list of activities:

1. Receive and process referrals directly from Primary Care colleagues withthe PCN the post holder is based in

2. Receive referrals from Job Centre Plus and Employers

3. Validate participants eligibility prior to offering support.

4. Manage a caseload of participants who have common mental, physical andsocial health problems or long-term conditions.

5. Carry out assessments to identify barriers and develop action plans inagreement with the individual to overcome those barriers

6. Provide coaching and other light-touch holistic support on a 1:1 basisto support the delivery of the participants plan,

7. Onward referral to other services where additional support beyond the1:1 support is required. This mayinclude a wide range of health and employment related support as needed toaddress the participants needs.

8. Work with external organisations as needed to support the participantsjourney through the Workwell pathway.

9. Deliver group sessions for participants where cohorts exist and enable amore efficient way of refer to the job description attached for more information.

About us

Worcester City Primary Care Network first became established in 2019 andconsists of nine local practices working together to provide the bestpossible care to their patients. The PCN covers a population of approximately 130,000 patients across the city. We are committed to thedevelopment and delivery of coordinated healthcare, working with partnerorganisations to support patients in making informed decisions about theirpersonal care promoting health and wellbeing and ensuring equality of accessfor all. We employ over sixty additional roles staff tosupport our general practice colleagues to deliver the right care to our patients.

It means providing innovative servicesthat are designed around the needs of our community. We continue to work closely with our ICB and other local health and social care providers to drive our PCN towards an integrated neighbourhood Healthcare is a fast-growing providerof community-based healthcare services to NHS patients within South Worcestershire.The organisation utilises the excellent clinical expertise that already resideswithin the local NHS environment and harnesses it with efficient administrationpathways to provide patients with more convenient and accessible services. Wehope that by doing this we will not only deliver pathway improvements topatients but also go some way to relieving the growing volume pressures thatare being experienced within local hospitals and GP practices.

Job description

Job responsibilities

Job Summary

This is anexciting opportunity to work in a brand new role within Worcester City PCN. Therole will give you a unique chance to work as a member of the Worcester City PCNteam, whilst also building links with a range of other local services and bepart of a county wide Work and Health coach network. We will particularlywelcome applicants with lived experience and those with strong connections to WorcesterCity.

Thesuccessful candidate will be part of the Workwell programme and will work withpeople from a range of backgrounds to help them return to work. They will workclosely with participants within the local community to assess the barriersthey experience in returning to work and provide support and coaching alongwith health and employment advice to overcome these barriers and return towork.

This rolewould suit someone with previous experience of coaching and mentoring, clinicalexperience is not required and training will be provided for the successfulcandidate.

Workwell is a prevention and earlyintervention service to support people to overcome health conditions thataffect their ability to start, stay and succeed in work. The post holder will be one of about 15coaches that works in Primary Care, either in a PCN or a GP Federation. They will conduct assessments to identify thekey health barriers to employment and provide health and employment advice toovercome those barriers. They will manage a caseload of people whose barriersto employment may be because of physical health, mental health and/or socialsituations. Using the WorkWell pathway work plan, the post holder will provide1 to 1 coaching and prescribe either multi-disciplinary in-house support orsignpost and refer to external services.

The post holder will facilitate accessto the service quickly to the following groups of individuals:

People who are currently working but struggling to remain active intheir role because of their health condition.They may be experiencing periodic episodes of sickness which they ortheir employer feels is getting worse.

People who are employed but currently off sick and would benefit fromsupport to return to work.

People who have recently fallen out of employment and are looking toreturn to the workplace in a different role as soon as possible.

Post holders will not be required towork with people who have experienced long-term economic inactivity, there areother services available for these people.

Job Context

This is a WorkWell employment supportproject for eligible adults in Herefordshire and Worcestershire delivered viathe Vale of Evesham Primary Care Network.

Broadscope of service:

Participants home address OR address of their GP/local Jobcentre Plusmust fall within Herefordshire or Worcestershire.

Participants must be over 16.

Participants must have the right to work in the UK.

Participants have a health-related barrier to work.

The service will assist participants toprogress their journey towards employment who are experiencing barriers intoemployment, support participants to remain in work who are on long term sickleave or struggling in the workplace due to a health condition.

The service will use a coaching basedapproach and use light-touch holistic therapy or triage to provideearly-intervention work and a health assessment service. The service willprovide advice and training to potential employers on reasonable adjustmentsand retention of employees where necessary. This service will reduce healthinequalities as employment is evidenced as a way of maintaining good health andwell-being.

Flexibility and adaptability arerequired due to the unpredictability of the environment and resourceavailability under which work will need to be carried out.

Staff will work to Vertis Healths loneworker policy and ensure that they have a mobile phone in working order so thatcommunications can be achieved at all times.

Key Working Relationships

a) Internal: Patients, Carers,GPs and Primary Care Teams, Community Care, HR, Clinical Governance,Safeguarding.

b) External : Local Authorities,Department of Work and Pensions / Job Centre Plus, employment support providersfrom statutory, voluntary and independent sector, employers, Council forVoluntary Services (CVS), voluntary sector partners, and other WorkWell partnerorganisations.

Key Duties andResponsibilities

The core purpose of the role is to support participants to Start, Stayand Succeed in work. The post holderwill be expected to work flexibly, using their judgement, training andprofessional experience to achieve this goal.This may include the following non-exhaustive list of activities:

1. Receive and process referrals directly from Primary Care colleagues withthe PCN the post holder is based in

2. Receive referrals from Job Centre Plus and Employers

3. Validate participants eligibility prior to offering support.

4. Manage a caseload of participants who have common mental, physical andsocial health problems or long-term conditions.

5. Carry out assessments to identify barriers and develop action plans inagreement with the individual to overcome those barriers

6. Provide coaching and other light-touch holistic support on a 1:1 basisto support the delivery of the participants plan,

7. Onward referral to other services where additional support beyond the1:1 support is required. This mayinclude a wide range of health and employment related support as needed toaddress the participants needs.

8. Work with external organisations as needed to support the participantsjourney through the Workwell pathway.

9. Deliver group sessions for participants where cohorts exist and enable amore efficient way of working.

10. To maintain detailed and accurate case notes, action plans and WorkWellparticipant paperwork and upload these on to the management information systemwithin the allocated timeframe.

11. To collect and record specified management information, as determined bythe line manager, and respond to requests for management information fromservice commissioners and DWP.

12. Provide mutual aid to other PCNs or WHCs when other areas requiresupport, subject to capacity of the post holder (as assessed by their linemanager).

13. Support training with colleagues from external organisations to helpraise awareness and improve their knowledge about this pilot and the WorkWellmodel, as well as supporting them to understand the common barriers and LTCs.

14. To travel across a reasonable area (as determined by the line manager)to deliver services to participants who are unable to access the service at thenormal base.

Along with your main duties, you willalso be expected to carry out any other duties that are reasonably asked ofyou.

Although your role will be based at oneof the Practices within the PCN, it will require some travel amongst PCN memberpractices and business meeting locations within the PCN area.

Person Specification

Experience

Essential

Has experience of working in a health or employment coaching role, social prescriber or other similar role

Desirable

Has experience of working in, or closely with, Primary Care

Skills, Knowledge and Competencies

Essential

Has an understanding of the drivers and impacts of health inequalities. Experience of partnership working, negotiation and liaison work with other agencies to facilitate progression into work or to retain it Knowledge of the barriers faced by individuals who may be socially excluded and furthest from the labour market. Experience of working on own initiative as well as being an effective team member

Desirable

Experience of supporting people into work Good knowledge of the Equality Act Working knowledge, understanding and experience of motivating individuals and developing their skills in line with their individual action plans

Qualifications

Desirable

Has an appropriate Health or Employment Coaching qualification

Personal Qualities

Essential

Advanced interpersonal skills Commitment to confidentiality Commitment to on-going personal development and training and that of the team Demonstrate and promote social inclusion. Commitment to empowering the individual to make informed choices. Commitment to meeting diverse needs. Willingness to work flexibly. Ability to travel effectively between multiple locations during the working day.