Service Manager EMS Coordination

4 weeks ago


Saint Asaph, United Kingdom Welsh Ambulance Services Full time
Job overview

Service Manager, EMS Coordination

Reporting to the Head of Service, EMS Coordination you will lead the local team to provide timely and safe services to those calling 999 in Wales. This area of work is fast paced with a high degree of technology focus to realise and exploit all the benefits to be had. Using your previous operational emergency service, contact centre or health care experience, you will translate organisational strategy to local delivery plans. This function requires your commitment to working an on-call roster providing specialist advice to organisational commanders.

Main duties of the job

The Service Manager for EMS Coordination will ensure the efficient and effective management of the North EMS Coordination Centre, Llanfairfechan supporting the delivery of high quality services.

You will have responsibility for the delivery of local operational services ensuring that objectives and performance targets are met by monitoring and maintaining standards including the setting and achievement of quality targets, key performance indicators, clinical performance indicators and identified savings plans within your area of responsibility.

You will have responsibility for direct line management to the EMS Coordination teams including providing visible leadership.

Working for our organisation

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from BME communities and disability groups.

Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.



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