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Service Delivery Manager

2 months ago

Tenby, United Kingdom Hywel Dda University Health Board Full time

Job summary

This is a key role in being responsible for ensuring the efficient, effective and sustainable delivery of General Medical Services to those patients that are registered with a Health Board Managed Practice, specifically overseeing the day to day management of the Practice. The post holder will need to be able to demonstrate a relevant track record in delivery of safe and effective patient care, team management and excellent organisational skills with an ambition to drive service change and modernisation that ensures that the Managed Practice is working to national and local policies as well as adhering to the terms and have a clear understanding of the Unified GMS contract that Practices across Wales are expected to deliver.

Main duties of the job

The post holder will have a designated Managed Practice for which they have operational and managerial responsibility of the services they deliver and the day to day operational running of the establishment. They will also hold a lead area of expertise which will extend across all of the Health Board Managed Practices. Examples could be:Contractual Requirements and Annual Return/toolkit SubmissionsFinance, budgets and premisesInformation and Clinical GovernanceEnhanced Services Commissioning and ClaimingHuman Resources and RecruitmentConcerns Handling

The post holder will have overall operational line-management responsibility of all the staff employed at their designated Practice and will have professional support in managing Clinical members of the team. The successful candidate will be accountable to the GMS Business Manager and Head of GMS in reporting staff compliance, payroll, escalation of patient concerns, practice reporting/claims and when requested be accountable for information or data that maybe requested from relevant Health Board Colleagues.

The successful candidate will be expected to work autonomously within their own remit and to seek guidance from other supportive departments within the organisation when the need arises.

About us

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:

Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;

Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;

48 general practices (four of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;

Numerous locations providing mental health and learning disabilities services;

Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

Job description

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh isdesirablefor this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 18/07/2024

Person Specification

Qualifications and Knowledge

Essential

Educated to Masters degree level, or equivalent level of knowledge gained through experience Continuous Professional Development

Desirable

ECDL Practice Manager Qualification

Experience

Essential

Extensive NHS Management experience Experience of working with primary care general medical practices Experience of budget setting and monitoring financial position Experience of providing and receiving highly complex, sensitive and contentious information Experience of developing and implementing strategic plans Experience of working in partnership with other organisations Experience of managing staff and team working

Desirable

Experienced NHS Business Manager

Language Skills

Desirable

Welsh Speaker (level 1)

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