LSCIC Outreach

Job summary

To lead on the administration of the London Spinal Cord Injury Centre's (LSCIC) Outreach Service and Community Liaison Service, assisting in both the Adult Referrals and the Children and Young Person's referrals (CYP).

Main duties of the job

To provide an administrative service for the Spinal Outreach Multi-Disciplinary Team, the Community Liaison Team, the CYPs Team and the wider LSCIC MDT as required.

To deal with all incoming telephone and email enquiries and written queries promptly and efficiently ensuring that the information is effectively dealt with and recorded.

Oversee the three team email inboxes for Adult Outreach, CYP outreach and Community Liaison to ensure that all incoming information has been disseminated and saved

To add outreach notes to Note-on as required.

To promote an open and friendly working environment.

To keep accurate data on patients using the appropriate audits and data gathering, collating the information and presenting them demonstrating IT skills such as Excel, Power Point, Word etc.

To catalogue and organise all data collections including KPI data, waiting list data for all three services, to include visit logs for all team members.

To provide data on request to members of the wider MDT and external stakeholders for use in presentations and posters

To record patient information on the National SCI Database as appropriate

To manage the outpatient letters and monitor responses

To organise and lead the use of the E-roster and EProc systems for all team members with supervision from the Team Lead

To organise and record all of the teams expenses and submit to payroll on a monthly basis

To assist in the administration of external courses

About us

RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility. For more information, please access the following link:

Job description

Job responsibilities

To deal with queries and co-ordinate the day to day work of the Outreach & Community Liaison Teams.

To provide administrative services to the Community Liaison Team.

To provide administrative services to the CYP Team

To provide administrative services to the Spinal Outreach Team Lead.

To provide data as requested to support the LSCIC Outreach and Community Liaison Services, the wider LSCIC MDT and external stakeholders.

To communicate complex and sensitive information regarding patient care and communicating confidentially with a range of staff internally and externally as appropriate.

Collate clinical information and reports from referring hospitals to LSCIC, often from online documents or handwritten documents, or typed documents via telephone and ensuring that these are formatted in an accurate and professional manner.

To keep accurate data on patients using the appropriate audits and data gathering, collating the information and presenting them demonstrating IT skills such as Excel, Power Point, Word etc.

To catalogue and organise all data collections including KPI data, waiting list data for all three services, to include visit logs for all team members.

Person Specification

Communication & Relationship Skills

Essential

Ability to work on own initiative, make effective decisions and problem solve effectively without supervision

Desirable

Knowledge of NHS applications and clinical systems

Knowledge, Training & Experience

Essential

Advanced computer literacy on Microsoft Word / office/excel/Outlook/PowerPoint

Desirable

Previous experience of working in the NHS.

Analytical & Judgment Skills

Essential

Excellent communication skills Demonstrate effective leadership and interpersonal skills

Desirable

Management experience

Planning & Organisational Skills

Essential

Able to work to tight deadlines & deal with multiple issues at the same time

Desirable

Previous experience of coordinating a service

IT Skills

Essential

Knowledge of a range of MS Office packages in particular Word, Power point and Excel.

Desirable

Experience of developing and building excel spreadsheets.

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