Administration Officer – Innovation

3 weeks ago


Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

Job summary

We have an exciting opportunity for an enthusiastic and highly motivated individual to join us as Administrative Officer - Innovation.

You will be a key member of our small and friendly team. The role will be varied, supporting a number of innovative programmes that impacts many different teams and department across ESNEFT.

You will be a well-organised, competent and efficient administrator with advanced IT and keyboard skills. An excellent communicator and a strong team-player, you will be a keen multi-tasker, who enjoys working across a diverse range of projects, communicating with both internal staff and external partners.

You will be able to bring your strong organisational and administrative skills to provide essential administration support to the Clinical Leads for the following programmes of work AI, robotic surgery and will have a very positive, 'can do' attitude and be able to prioritise, plan and organise your time efficiently and effectively.

No two days will be quite the same in this varied and flexible role. If you are as comfortable spending a day with the team as you are working independently and confidently with new people, this could be the job for you.

Main duties of the job

Deal with external and internal queries. This may include providing complex or sensitive non clinical information or advice to patients or relatives, who may be anxious or have cultural or language difficulties in understanding. Maintains working relationships within own and other departments to facilitate an effective service Use judgement to deal with a range of routine and non-routine problems that may arise, and only exceptionally refer very complex issues to the appropriate person. Responsible for developing, maintaining efficient electronic and manual filing systems. Responsible for the maintenance of accurate data on hospital systems as appropriate, and creating reports as requested.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here -

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Experience

Essential

Previous administrative role Working collaboratively as part of a team Advanced IT Systems including - Microsoft Office Experience of communicating with a range of people both within and external to the organisation Experience of dealing with non-routine administrative matters

Desirable

Experience within relevant work area NHS experience Experience of working with members of the public Supervision/co-ordination of other team members

Qualifications

Essential

GCSE grade 5/C or equivalent in English and Maths NVQ level 3 in administration/secretarial or equivalent

Knowledge

Essential

Confidentiality and Data Protection Customer service Knowledge of relevant work area and specialist terminology NHS
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