Care Coordinator

Job summary

An exciting opportunity has arisen within the North Community Mental Health Team for a Community Psychiatric Nurse / Social Worker or OT to join us in working to provide integrated health and social care to people of working age who have moderate to severe mental health problems across a wide range of presenting conditions. The post will be based with the North Community Mental Health Team.

There is a strong commitment to promoting your professional development. You will be supported by clinical and management supervision and will be given the opportunity to develop and enhance clinical skills, interventions and case management through a personal development and training plan.

Key Responsibilities of the Post:

As a Care Co-ordinator, you will be responsible for the co-ordination, commissioning and personal delivery of individual packages of care for a caseload of service users within our secondary service

Key Requirements of the Person Specification:

RMN: Registered Mental Health Nurse

Social Worker

Occupational therapist with care coordination experience

Experience in a relevant area of mental health practice.

Current driving license or supported driver with use of vehicle.

Main duties of the job

To act as Care Co-ordinator, carry a caseload and work with evidence based interventions

Assess needs Formulate care plans Implementation of care plans Assessment and monitoring of risk Monitor, review and evaluate care Liaise with all agencies, and members of the multi-disciplinary team Carry out clinic duties such as the Clozaril /administration of depot injections either in the clients home or in the clinics if Nurse qualified. Supervise Community Support Workers / Band 5s and peers as appropriate To maintain accurate, up to date electronic records To offer initial mental health and social care assessments To participate in the CMHT's duty system on a Rota basis. Be able to offer a rapid response to service users' immediate needs, including those arising from crisis. To work in a therapeutically informed way within the multi-disciplinary team to address the needs of service users with complex emotional disorders. To maintain a persistent approach to engagement where there are complex mental health difficulties. to prioritise and work flexibly with MDT in order to respond to rapidly changing clinical needs. To promote the physical health and wellbeing To train as a Safeguarding adult's manager if not already a SAM To complete funding applications and review placements and care of service users in a wide range of hospitals and placements,

About us

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rockdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we're a great place to work.

Our ambition is to maximize people's potential and we aim to promote an inclusive environment and improve the diversity of our workforce so our people truly represent the communities we serve.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

Generous annual leave entitlement Flexible working opportunities to support your work/life balance Access to Continued Professional Development Involvement in improvement and research activities Health and Wellbeing activities and access to an excellent staff wellbeing service Access to staff discounts across retail, leisure and travel Job description

Job responsibilities

Responsibilities

To act as Care Co-Ordinator To carry a caseload and work with evidence based interventions to include: - Assessment of need of the service user and carer Formulation of care plan Implementation of a plan of care for the service user in collaboration with the multi-disciplinary team, referring agent, family/carer and service user, where appropriate. Assessment and monitoring of risk To monitor, review and evaluate care in accordance with To liaise with all agencies, and members of the multi-disciplinary team to ensure the needs of the service user are met. Establish and maintain communication with individuals and groups on the caseload about difficult or complex matters, in such a way as to overcome any problems in communication. To carry out clinic duties such as the Clozaril /administration of depot injections either in the clients home or in the clinics if Nurse qualified. To manage medication and its administration within Trust Policy To supervise Community Support Workers / Band 5s and peers as appropriate to implement elements of the care plan. To maintain accurate, up to date electronic records of all service users referred and receiving assessment, care treatment and support. To offer initial mental health and social care assessments to those newly referred to the service, To participate in the CMHTs duty system on a Rota basis. Be able to offer a rapid response to service users immediate needs, including those arising from crises. To work in a therapeutically informed way within the multi-disciplinary team to address the needs of service users with complex emotional disorders. To maintain a persistent approach to engagement where there are complex mental health difficulties. To have the capacity to prioritise and work flexibly with MDT in order to respond to rapidly changing clinical needs. To promote the physical health and wellbeing of service users. To train as a Safeguarding adults manager if not already a SAM To complete funding applications and review placements and care of service users in a wide range of hospitals and placements, some will be out of area, must be willing to drive out of area on occasions when required.

Communication and Relationship Skills

Maintain excellent communication with service users on their health and social care plan and inform relatives on progress as appropriate. Maintain excellent communication and provide guidance to, Band 5s assistant practitioners / support workers as appropriate, on the health and social care needs of service users. Communicate effectively with all members of the multi-disciplinary, multi-agency team involved in the care of the service user. Assess and respond appropriately to aggressive behavior. Make appropriate referrals to other agencies. Promote and maintain confidentiality. Promote and adhere to the Trusts values statement.

Education and Training

Participate in the supervision and assessment of students/learners on placement within the service. Maintain a personal development plan and an annual program of learning and development. Participate in individual performance development review on an annual basis. Keep up to date with all policies, procedures and protocols relating to the client group / organization and relevant practice. Provide support to assistant practitioners/ support workers / Band 5s by providing work based training and development opportunities. To act as mentor and preceptor for Band 5s/Assistant Practitioners/support workers as appropriate. Attend further training as identified with the line manager through the CPD process.

Administration and Information Technology

Use information technology to support the care process for the benefit of the service users and their families through the recording relevant data.

Clinical Governance

Identify risk issues that impact on the service users health or social care needs. Take appropriate action to the significance of the risk and consistent with protection procedures applying appropriate control and restraint techniques, applying child or adult protection procedures. Demonstrate high standards of health and social care practice at all times. Demonstrate effective team working inclusive of all relevant professionals. Be accountable for own practice. Report all accidents / incidents, and all ill health, failings in equipment and/or environment.

This is not an exhaustive role specification and does not include specific skills or therapeutic interventions which will be required as part of this role.

General Duties of all post holders

To undertake any other reasonable duty, which is appropriate to the band, when requested by Senior Staff. To be familiar with and comply with all Trust and departmental policies, procedures, protocols and guidelines. To be aware of and work towards the Trusts strategic goals.

Standards of Business Conduct

The post holder will be required to comply with the organizations standing order and standing financial instructions and at all times, deal honestly with the organization with colleagues and all those who have dealing with the organization including patients, relative and suppliers. The post holder must ensure that their behavior and interests inside and outside work do not conflict with their Trust position, duties and/or responsibilities. The post holder must comply with and support the development of the performance standards within the service/department to ensure the service is responsive to and meets the needs of its customers. The post holder will be required to develop and maintain good working relationships with all patients, service users, staff, contractors and where appropriate, members of the public. The Trust aims to maintain the good will and confidence of its own staff, patients, service users, NHS contractors and the general public. To assist in achieving this objective it is essential that at all times, the post holder carries out their duties in a courteous, sympathetic and professional manager. All post holders who are members of a professional body must comply with standards of professional practice / conduct. It is the post holders responsibilities to ensure they are both familiar with and adhere to these requirements and maintain their professional membership to the relevant body.

Equality and Diversity & Equal Opportunities

The post holder must carry out all duties and responsibilities of the post in accordance with the Trusts Equal Opportunities and Equality and Diversity policies, avoiding unlawful discriminatory behaviour and actions when dealing with colleagues, service users, members of the public and all other stakeholders. The post holder must promote awareness of and respect for equality and diversity in accordance with Trust policies and procedures. The post holder is responsible for treating all staff, patients, service users, NHS contractors and the general public with dignity and respect at all times.

Safeguarding

Appointments to regulated and controlled activities require an enhanced DBS disclosure. All staff have a responsibility to promote the welfare of any child, young person or vulnerable adult they come into come into contact with and in cases where there are safeguarding concerns, to act upon them and protect the individual from harm. All staff should refer any safeguarding issues to their manager and escalate accordingly in line with the Trust Child and Adult Safeguarding Policies. All staff should familiarise themselves with the NICE Guidelines when to suspect child maltreatment 2009.

Professional and Personal Development

The post holder must ensure that they are aware of their responsibilities by attending the Trust Mandatory Training and Induction Programme. The post holder will be involved in a formal IPDR/KSF review with his or her manager at least every 12 months. Once performance / training objectives have been set, the staff members progress will be reviewed on a regular basis, so that new objectives can be agreed and set, in order to maintain progress in the service delivery. The post holder will be expected to take responsibility for their own professional development and will be supported by the Trust to achieve development opportunities as appropriate. Person Specification

Education and Qualifications

Essential

Registered Mental Health Nurse / Occupational Therapist / Social Worker Current registration with appropriate regulatory body ( NMC, AHPC) Completion of appropriate post qualification consolidation Preceptorship or the assessed and supported year in employment (ASYE)

Desirable

Qualification in psychologic therapeutic interventions Mentorship qualification

Experience

Essential

Substantial experience of relevant post registration practice Experience of managing a caseload Experience of working in a multi-disciplinary team setting Experience of working with people with a range of severe and complex mental health problems

Desirable

Experience of clinical supervision of other staff Experience of working within a Community setting

Knowledge

Essential

Good working knowledge of therapeutic assessment techniques and interventions in the management of behaviour of individuals with complex mental health needs Knowledge of a range of screening and assessment tools and interventions utilised to support individuals with severe and complex mental health problems Comprehensive understanding of Safeguarding adults procedures and practice Comprehensive understanding of the Mental Capacity Act, Mental Health Act and Care Act Comprehensive understanding of roles and responsibilities under the Care Programme Approach Understanding of key national and local policies and drivers in relation to adult mental health service

Desirable

Knowledge of local authority and CCG commissioning processes

Skills and Abilities

Essential

Ability to undertake the care coordinator role . Evidence of ability to provide specialist mental health assessment and risk assessment / management and be accountable for decision making . Excellent written and interpersonal communication skills . Ability to manage own emotions and deal with others in highly stressful situations . Ability to engage with and provide therapeutic interventions for this client group and carers . Ability to prepare, record and complete relevant care records and reports to a professional standard . Evidence of ability to manage a diverse and complex caseload, prioritise . Application Form . Interview own time and work under pressure . Ability to coordinate and delegate the work of junior staff . Ability to value diversity and respond constructively to discriminatory behaviour . IT Skills

Work Related Circumstances

Essential

Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs . Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies . Appointments to regulated and controlled activities require an enhanced DBS disclosure.

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