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Service Delivery Project Manager
2 months ago
Yorktel are seeking a Service Delivery / Project Manager to join the team
The Service Delivery / Project Manager is a hybrid role, contributing to both the Service Delivery and the Project Management teams. The Service Delivery / Project Manager is expected to consistently provide excellent customer service, and represent client needs and goals within the organization to ensure quality.
Duties/ Responsibilities:
Responsible for coordinating all internal and external tasks to deploy assigned service projects Ability to handle several large to mid-size projects as well as several additional smaller projects simultaneously Responsible for conducting internal and external kickoff meetings for projects and establishing project schedules Responsible for scheduling and holding project status meetings, as necessary Ability to project job cost assessment and tracking related to each effort as well as providing monthly project forecasts Support and assist the Sales team on project timelines and RFP responses as requested Interface with vendors as necessary Act as Single Point of Contact during project execution Other Duties as assigned.Required Skills/Abilities:
Working knowledge of AV and communications technologies and industry. Able to read engineering drawings and follow directions. General construction experience, use of hand tools, understanding of electrical signals and cabling. Very organized, proactive, excellent time management skills. Self-Starter and motivated to accomplish goals and objectives with minimal oversight. Successful working in team situations as an individual contributor. Excellent communication skills. Ability to communicate in a direct, concise manner in both verbal and written interactions. Committed to providing 100% Customer Service. Versatile in performing different tasks; very resourceful. Must be flexible as each day different task will be assigned as needed. Able to receive constructive feedback. Timely responses to appropriate inquiries. Demonstrate effective listening skills. Engage in aggressive self-development plan. Above average skills for problem solving. Proactive and results oriented. Highly dependable. Customer service/focus.Education and Experience:
Prior experience in the integration of audiovisual, video conferencing and closely related technologies preferred. AVIXA CTS certification is highly preferred. Proficiency using Microsoft Office applications (Word, Excel, Outlook). Self-starter, self-sufficient and self-motivated with the ability to maximize efforts daily without supervision. Some travel may be required.Join us and you will enjoy an excellent salary and benefits package, including pension and private health care.
We conform to all the laws and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic or national origin), religion or belief, sex and sex orientation. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
