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Frailty Care Coordinator-Dorking PCN
2 months ago
Job summary
DHC is offering a great opportunity to bepart of providing really high quality and innovative care to frail patients inthe Dorking area.
As a Frailty Care Coordinator, thesuccessful applicant will work closely with clinical teams helping to provideoptimal care for frail patients. Therole involves some patient contact by telephone and in person, and a positive, respectful, and compassionatenature is necessary when delivering a high-quality, safe and effective servicewith the highest standards of confidentiality.
The Care Coordinator will be provided withall necessary training to fulfil the project to its full potential.
Please note we may close the vacancy early if we receive sufficient applications.
Main duties of the job
DHCis looking for a motivated and compassionate person who either has, or isworking towards, a healthcare certificate,and who enjoys patient contactand the challenge of providing great quality care. The role involves some homevisits and some clinical care, and you will work with a variety of clinical andnon clinical staff to ensure that frail patients receive the most joined up andappropriate care possible.
You will use data searches to seek out patientsfor care, and support with innovating pathways for frail patients, along with ateam of healthcare professionals. You will also liaise with care homes in thearea to optimize the relationship with primary care for patient benefit.
About us
DHC is a GP Federation, representing 105,000 patients providing a widerange of quality healthcare services including elective care, TalkingTherapies, community healthcare and primary care across Surrey, We areregistered with the CQC (Care Quality Commission) and we are an accredited AQP(Any Qualified Provider).
In all of our services, we aim to put the patient at the centreof their care, make sure our services are easy to access by local patients andreduce waiting times for patients.
GP practices have been brought together into Primary Care Networks (orPCNs) to offer services in the local community. There are four Primary CareNetworks as part of the DHC Federation, Redhill Phoenix PCN, Dorking PCN, SouthTandridge PCN and Integrated Care Partnership PCN. The PCNs are critical tothe changing NHS and are the focal point of all locally developed planning andservice delivery.
In return DHC offers staff the following benefits:
Competitivesalaries Becomepart of a friendly, professional team We provideopportunities for training and development Enhancedmaternity / shared parental leave pay (subject to qualifying period) We offermembership of the NHS Pension scheme and minimum of 27 days annual leave dependent on continuous NHS service (plusBank holidays)DHC actively encourage and promote diversity, ensure all voices areheard and included and are committed to equal opportunities for all.
Job description
Job responsibilities
The Frailty Care Co-ordinator will have a pivotaladministrative role in working with the practices and the widerprimary/community care team to ensure frail patients receive appropriateinterventions to support them to live as independently as possible. This willinvolve supporting the co-ordination of a range of clinicians and socialcare. It will also involve working withindividual patients to identify, then facilitate any support they would benefitfrom being delivered by the voluntary sector or health services.
Please see attached full job description and person specification.
Person Specification
Qualifications
Essential
Educated to at least GCSE level or equivalent Possession of or working towards a Care Certificate.
Experience
Essential
Proven experience of managing a complex administrative role
Desirable
Experience working with the general public in a similar role Experience of working in a similar healthcare organisation or in the leisure industry/voluntary sector or in education or similar
Skills and Aptitudes
Essential
Excellent administrative skills working under own initiative at times Strong, confident IT skills - able to use relevant Office packages - Word, Excel, Databases and Outlook for e-mail and calendar and Databases with patient information Comfortable working in often fastmoving and changing situations, with ability to adapt to the changing needs of the service Motivated to achieve good outcomes for people and clients Excellent verbal and written communication skills Organised with effective time management skills Able to follow policies and procedures effectively Able to maintain confidentiality at all times
Desirable
Able to problem solve Good analytical skills Knowledge of GP Clinical systems
Knowledge
Essential
Good understanding of the needs of the frail elderly
Desirable
General understanding of community services and personalised care Knowledge of what is available in the not-for-profit/voluntary sector locally and nationally to assist people
Other Requirements
Essential
Good inter-personal and customer care skills Positive approach, calm under pressure Flexible in approach, willing to try new and different techniques and approaches Able and willing to travel to different DHC sites and other locations and to attend a wide variety of meetings, training events etc.
Desirable
Car driver with current, clean UK driving licence