Senior IT Analyst

3 weeks ago

North, United Kingdom Booker Group Full time

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Senior IT Analyst - Mobile Devices & Security

Job ref: 22200 Category: Support Centre Roles Salary Competitive Location Equity House, Irthlingborough Road, Wellingborough, Contract Type Permanent Hours 38 Closing Date 17 July, 2024 Business Unit Booker Group

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Equity House, Irthlingborough Road, Wellingborough, NN8 1LT

About the role

The IS Senior Analyst for Workplace Mobile, Devices & Security works within the IS team of Booker, and is responsible for delivering effective, secure and efficient systems in Asset Management and Security systems to help improve customer happiness and cash profit. The role is responsible for coordinating the daily operations of the mobile phone department, ensuring efficiency and productivity. This includes handling procurement, inventory, and distribution of mobile devices, defining and implementing policies and procedures, providing training and support to department staff, and coordinating with vendors and service providers for efficient service delivery. You will supervise and analyse department performance metrics, making improvements as needed. Additionally, you will implement and handle security protocols for all devices within the organisation, conduct regular security audits and risk assessments, and develop and maintain an incident response plan for security breaches. Ensuring compliance with industry standards and regulatory requirements, you will stay updated on the latest security threats and technologies. In collaboration with other groups, you will align mobile device and security strategies with overall business goals, prepare and present regular reports on department performance and security status to senior management, and act as a point of contact for security-related incidents, coordinating with external security agencies if vital and technical problem-solving.

Main Responsibilities

Health, Safe and Legal (Governance, Security and Controls):

Align with organisational change procedures and system security. Follow all company policies, financial planning and control, health and safety. Ensure disaster recovery is regularly validated and other risks are regularly reviewed and handled. Ensure system availability, costs and approved project status are reported accurately each period. Work with IS colleagues to lead suppliers of IT infrastructure, software, and development/ support services. Stay in sync with IT supplier contracts and licensing agreements to ensure we remain aligned with contractual terms and conditions. Develop your team, their performance and progression, and support team development. Champion diversity and inclusion to ensure everyone feels welcome at Booker. Empower your team with clear expectations and provide recognition.

Customer Satisfaction:

Work to identify issues that will or are impacting systems stability, availability and functionality, and then work promptly, jointly & proactively to mitigate and resolve such issues. Work with colleagues, customers and suppliers to lead service perception and the understanding of IS services. Work proactively with team members to improve processes and maximise system asset utilisation. Work to deliver an effective application architecture and development roadmap to support the company's growth plans. Remain knowledgeable about technology trends and innovations. Work promptly, jointly & proactively on projects to improve cash profit & customer happiness. Ensure projects are delivered in full to agreed budgets and timescales. Utilise our supplier’s capacity and capability to undertake project and service activity.

Cash Profit:

Provide fit-for-purpose systems at the minimum cost. Handle suppliers to achieve value for money on products and services. Find ways to achieve or beat budgeted costs and try to improve costs year-on-year.

You will need

Good understanding of Workspace One, Knox, Zero Touch, Microsoft Defender for Endpoints, Microsoft Office Suite, Ivanti Endpoint Management, Sophos, Windows OS Technical Problem Solving and Troubleshooting Knowledge of wholesale industry business processes. Good people management skills, with proven ability to work effectively with other internal and external teams. Technical project management skills and successful delivery of large-scale IT deployments. Service management skills with experience of maintaining and improving IT infrastructure. Consistent delivery of results. Experience in asset management

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family. A great holiday package

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