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IT Support Engineer
1 month ago
As an IT Support Engineer at Uniserve, you'll play a vital role in ensuring our 400+ users have seamless access to essential applications and information assets. You'll be responsible for resolving technical issues, providing remote support, and conducting on-site visits to address user device problems. Your analytical skills and passion for problem-solving will be key to delivering exceptional support to our team.
Please note this role will require travel to our Upminster and Tilbury offices.
Key Responsibilities:
- Create and maintain user accounts.
- Troubleshoot and resolve desktop equipment and software access issues.
- Set up and configure new IT equipment.
- Maintain and upgrade existing user equipment.
- Install and configure operating systems and computer software.
- Troubleshoot basic network and connection issues.
- Prioritise and manage logged issues.
- Provide support for VOIP telephone systems and mobile phones.
- Maintain the Asset Database.
- Dispose of end-of-life equipment.
Required Skills and Experience:
- Strong understanding of Microsoft 365, Thin Client IGEL, Desktop/Laptop Windows 10, Citrix, and VOIP telephony using 3CX.
- Excellent problem-solving and troubleshooting skills.
- Ability to work effectively both independently and as part of a team.
- Strong communication and interpersonal skills.
- Experience with remote support tools.
- Must hold a valid Driving License to allow movement between offices
Additional Requirements:
- Professional, helpful, and courteous demeanour.
- Adherence to Uniserve's dress code and appearance standards.
- Willingness to learn and share knowledge with colleagues.
- Ability to work in a fast-paced and dynamic environment.
Benefits:
Joining our team means you'll not only enjoy a competitive salary and annual reviews, but also some pretty awesome perks:
- Competitive Salary: We value your skills and commitment.
- Discretionary Bonus: Because your hard work deserves to be rewarded.
- Pension Scheme: We've got your future covered.
- Annual Salary Review: Your growth matters to us.
- Free Eye Test and £49 Vouchers towards Glasses: Taking care of your vision.
- Interest-Free Company Loan: We're here to support you.
- Free On-Site Parking: Convenient and hassle-free.
- Cycle to work scheme
- Referral Bonus £750: Spread the word and earn some extra cash.
- Care First Lifestyle Programme: Because your well-being matters.
- Flu Jabs Annually: Stay healthy, on us
- Life Assurance: We've got you covered.
- Electric Vehicle Charging Points at Work: Embrace sustainable transport.
- Flexible Career Pathway.
- Supply Chain Academy Education Courses: Expand your knowledge, including Masters and MBA programmes