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Operational Manager

1 month ago

Cheshire, United Kingdom Countess Of Chester Hospital Full time

Countess of Chester Hospital NHS Foundation Trust, staff pride themselves on not only leading through clinical excellence, but also by creating an environment where all staff are valued and appreciated. To achieve this, the Trust has embarked on an exciting new strategy focused on continuous improvement.
Our vision is to improve the lives of our community and provide excellence in healthcare, through partnership and innovation
Our High Performance Culture will support everyone to be the best version of themselves by being true to our Trust vision, values and behaviours.
We welcome applications from colleagues from our local and neighbouring communities of all backgrounds and identities, who are currently under-represented within our region such as Black, Asian, Minority ethnic and those with disabilities.
As a region we are reviewing the way we work, and exploring how new working practices that support flexible working can create a positive work-life balance. As part of our recruitment process we will explore how our inclusive employment policies, flexible working, staff engagement forums, Trust facilities and services can be of mutual benefit. 

Job overview

Working full time: 37.5 hours

The Operational Manager for Urgent and Emergency Care at the Countess of Chester NHS Foundation Trust is a key role focused on the daily management of patient flow across urgent and emergency care services. This position ensures compliance with NHS standards, including the 4-hour ED quality standard and ambulance handover times.

Working closely with clinical teams, this operational lead addresses and resolves operational challenges while supervising and supporting the operational and administrative junior staff within the services. The role reports directly to the Directorate Manager, who will hold them responsible for service delivery standards. Additionally, the role is expected to develop an expertise in urgent and emergency care, contributing to the Trust's strategic service improvements in this area. The role is particularly operational and will need to handle complex, high-pressure situations in a 
healthcare environment.

Main duties of the job

Design, implement, and maintain efficient patient flow pathways to maximize productivity and minimize waste, ensuring consistent application of best practices.Benchmark and collaborate with clinical teams to develop optimal patient pathways and achieve high-performance business standards in assigned areas.Manage business performance and compliance targets across service areas, focusing on quality, risk, and governance.Oversee operational management and development of support staff, while fostering a values-driven, safe, and effective workplace culture.Handle financial responsibilities, including budget management, capital planning, procurement, and resource allocation to meet financial and performance targets.Lead team motivation and engagement, promote staff wellbeing, and participate in strategic service improvements aligned with Trust values and goals.

Working for our organisation