Care Coordinator

1 month ago

Slough, United Kingdom Crosby House Surgery Full time

Job summary

We are looking for aCare Coordinator to join our friendly team.

part of THE surgerys multidisciplinary team, working alongside GPs, pharmacISTS, nurses, and administrative staff etc. to provide and coordinate, an all-encompassing approach to personalised care and promoting and embedding the personalised care approach across the Primary Care Network.

Main duties of the job

Support the Practice Manager to ensure that all Direct Enhanced Services (DES) are delivered and compliant with DES guidance. To support the Practice Manager with ensuring Good Infection Control measures are in place. Ensuring good cleaning standards are being adhered to. When required undertake InfectionControl Audits Support Senior Practice Managers with ensuring that Vaccinations, boosters and Immunisations are followed up for those who do not book or do not attend. Support Practice Staff with Early diagnosis of preventable cancers, encouraging people to attend bowel & breast screening and smear tests. Work with Practice Manager to undertake audits on the workflow and coding of the correspondence to ensure actioned correctly Work with Practice Manager to update Practice Policies and Procedures ( Health & Safety, Information Governance, COSH, Legionella etc) Support the Patients accessing their records and undertake any actions to develop this service

About us

We are a friendly, urban GMS practice located in central Slough, close to the M4, with excellent transport links. As a forward-thinking practice, we aim to provide excellent care for our rising numbers of patients while retaining work life balance for our doctors and staff.

More about us: -

11,800 patients A recently extended and refurbished building An EMIS web practice along with Docman 10 A GP Training Practice Excellent support staff paper light, workflow optimisation by admin team. Job description

Job responsibilities

When Required:

Undertake Practice administrative tasks such as, patient deductions, record updating and scanning of patient documentation in accordance with the Practice policies and procedures

Communication and collaborative working relationships

Demonstrates ability to work as a member of a team. Is able to recognise personal limitations and refer to more appropriate colleague(s) when necessary. Liaises with others, as needed for the collective benefit of patients, including but not limited to

Patients GP, Nurses, other practice staff, care home managers and other healthcare professionals including pharmacists and pharmacy technicians from provider and commissioning organisations.

Works to support Practice colleagues, maintaining excellent working relationships. Liaises with PCN staff as required for the benefit of patients

Other responsibilities

To act at all times in an anti-discriminatory manner To be able to plan and respond to workload according to operational priorities To undertake any training required in order to maintain competency including mandatory training To contribute to, and work within a safe working environment. The Care Coordinator must at all times carry out duties and responsibilities with due regard to the GP Practices equal opportunity policies and procedures The Care Coordinator is expected to take responsibility for self-development on a continuous basis, undertaking on-the-job training as required The Care Coordinator must be aware of individual responsibilities under the Health and Safety at Work Act, and identify and report as necessary any untoward accident, incident or potentially hazardous environment.

Patient Care

Communicate effectively and sensitively and use language appropriate to a patient and their carer/relatives condition and level of understanding Effectively use all methods of communication and be aware of and manage barriers to communication Effectively recognise and manage challenging behaviour from service users, carers and or relatives Provide information to patients, their Carers and/or relatives on behalf of the team

The Care Coordinator will be:

Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality. Working in a multi-disciplinary setting where influence and negotiation is required. Knowledge/familiarity with medical terminology Working in a busy and demanding environment whilst delivering in a timely manner Skills and Attributes Proven record of excellent written and verbal communication skills and interpersonal skills Evidence of excellent knowledge of Microsoft Office Able to deal with service users sensitively. Able to work as part of a team. Able to prioritise and manage own workload. Excellent motivational and influencing skills. Car user (to travel between more than one GP practice) Excellent interpersonal skills Excellent organisational and administration skills Experience providing advice/signosting to users. Person Specification

Experience

Essential

Minimum of 2 years experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (desirable) Experience in use of databases Experience of administrative duties

Desirable

Experience providing advice/signposting to users

Qualifications

Essential

ECDL or equivalent Diploma/ HNC level (or relevant experience) NVQ Level 3 Business Administration (or relevant experience)

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