Business Support Assistant

4 weeks ago

Chelmsford, United Kingdom Essex County Council Full time

Business Support Assistant

Fixed Term, Full Time

£23,344 per annum

Location: Chelmsford

Working Style: 

Please note that this position is being offered as a Fixed Term Contract / Secondment until 31st March 2025.

This position has been classed as an anywhere worker role but has an expectation that the successful candidate will attend the office, in Chelmsford 2-3 day per week, with the remaining time allowing for remote working if desired. Working Monday to Friday.

The Opportunity  

Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK and is undergoing significant transformational change to further enhance customer focus, service and delivery. As part of this, the Business Support team will work in specialised Business Centres to promote specialised knowledge and improved service and efficiencies.

The Business Support Assistant works as part of a business support team to deliver effective, routine administrative support to a team or service. Learning and developing an understanding of existing processes and systems, with a good basic knowledge of the Function. Providing routine clerical support to a team/service/Function (., word processing, data entry, updating databases, meeting support, meet and greet, directing customer queries).

Managing day to day work, ensuring this meets ECC and local policies and procedures.

Accountabilities  

Providing high quality, efficient and effective Business Support services to internal customers within agreed timescales and SLAs. Responding to customer requests and queries in a timely and efficient way. Acting as a professional representative of the Business Support service at a local level, dealing with customers via telephone calls personally or redirecting in line with Essex customer standards. Providing high quality self-directed clerical support, checking own work and proactively looking to raise standards. Maintaining confidential records according to Essex County Council policy and guidance. Providing support to the team or service with the organisation of events, conferences and workshops to ensure high quality events. Providing support across the team or service in dealing with correspondence, providing meeting support in terms of documentation and finance support in all aspects of documentation processing, in a timely, consistent, and professional manner. Sharing knowledge and good practice with colleagues and highlighting more efficient ways of delivering customer service. 

The Experience You Will Bring

Essential:  

Educated to RQF Level 2 (GCSE) including maths and English or an equivalent vocational qualification or equivalent demonstrable experience. Evidence of the ability to develop skills and knowledge in role. Demonstrable experience and competence of MS Office applications and their practical application. Ability to use computerised systems with a high level of speed and accuracy. 

Desirable: 

Previous experience of managing electronic or hard copy filing systems. Ability to communicate in a manner which is easily understood and tailored to meet the needs of the audience. Experience of dealing with sensitive and/or personal information. Ability to take ownership of work and fulfil agreed commitments, checking work for accuracy.

Why Essex?  

Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more 

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

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