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Dermatology Rota Co-ordinator
3 months ago
Job summary
We can now offer a vacancy for a Dermatology Rota Co-ordinator, Band 3 for 26 hours per week to work at Salford Royal Hospital which is part of the Northern Care Alliance. The post is fixed term for 12 months.
To provide an efficient and high quality service to meet the requirements of the Care Organisation and to support achieving its key access targets. To manage and co-ordinate clinic cancellations, backfill activity, re-align activity to areas of consultant supervision. To work in conjunction with the Dermatology Trainee lead to organise rota changes and backfill activity.
The post holder will be expected to liaise with senior clinical staff and outpatient nursing staff .
You will lead by example, by maintaining a high level of professionalism and respect at all times. You will demonstrate an excellent customer service manner through all channels of communication.
Main duties of the job
Ensuring full utilisation of both outpatient clinics and theatre sessions where applicable.
Ensure appointment bookings are maintained using the Care Organisation's data Patient Tracking list (PTL)/PIVOT to monitor waiting times and within the parameters of the clinic schedules and that any potential booking difficulties are dealt with appropriately.
Adhering to the Booking rules and work instructions.
To ensure that appropriate confirmation letters are sent to patients with information regarding their appointment time, date and location and include any relevant preparation that may be required.
Be responsible for ensuring the effective use of slot types and ensure that lists are full and that they are in order of patient's medical requirements and in accordance with the Care Organisation Policy.
Update 18 week information as required using the Patient Pathway Plus function and ensure that patients are seen in accordance with agreed targets.
Maintain high standards of data quality in all aspects of the role.
Undertake any other duties as requested by your Line Manager to ensure the smooth running of the Department.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:
We respect the value of difference. So, our aim is to employ people representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.
We continually review our recruitment processes to ensure they are supporting us achieving an inclusive and representative team.
We recognise that many people find interviews daunting and the conventional interview approach, of unseen questions, often impacts performance on the day. We are therefore piloting sending interview questions, to candidates, in advance. This vacancy is within one of our pilot areas therefore if you are invited for interview you will receive your interview questions in advance of your interview date. Feedback on this process will also be requested to help our teams understand and evaluate your recruitment experience.
Person Specification
Experience, Knowledge, Skills
Essential
Previous experience of working within a team Office experience and knowledge of administrative procedures Ability to communicate with patients and senior members of staff A good understanding of Microsoft Office, Outlook and hospital databases Ability to prioritise workload / work on own initiative
Desirable
Experience working within a healthcare setting Previous experience in a fast-paced environment and rota-based roles
Qualifications
Essential
English & Maths GCSE or equivalent
Desirable
Customer care NVQ level 3 or equivalent experience