Client Account Manager

4 weeks ago


London, United Kingdom Central Parking Full time

WHAT YOU’LL BE DOING?

Manage multiple accounts; develop positive working relationships with all clients contacts. Ultimately responsible for the ongoing success of assigned accounts. Drive client retention, renewals, up-sell and client satisfaction. Consistently look for opportunities to expand accounts and follow the agreed roadmap set by the Head of Account Management. Partner with internal teams to understand client expectations and key performance metrics and exceed those goals throughout the campaign Provide regular updates on account performance and update the internal management team. Work closely with Finance and ensure you have an in-depth understanding of revenue performance. Focus on ensuring we maintain superior client relations, operational excellence and strategic insight. First point of contact for account issues and day-to-day problem identifier/solver.

WHO WE’RE LOOKING FOR?

1+ year’s experience in Customer Success and/or Account Management Dynamic personality able to effectively engage and influence a variety of audiences Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with internal/external stakeholders. A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables. Ability to prioritise multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations. Passion about business and dissatisfaction with the status quo – always thinking of ways to improve/grow assigned clients Basic analytical skills, IT Skills, Microsoft Office, Excel etc. Demonstrated ability to work independently and remain motivated

WHAT’S IN IT FOR YOU?

24 days annual leave + this increases after 3 years, with one extra day added each year (maximum 3 additional days) Birthday off Enhanced maternity and paternity leave Learning and Development opportunities Mental health and wellbeing support Cycle scheme Tech scheme Health Cash plan Pension Option to purchase discounted insurances Benefits platform with access to a wealth of options including everyday lifestyle savings Working in a company where there are no limits If you work hard and want to achieve big things, this is the place for you.

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